Home Health Executive Director
Compassus
Director, Credit and Gift Cards
Expedia Group
full-time
Posted on:
Location Type: Office
Location: Seattle • New York, Texas, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $197,000 - $275,500 per year
Job Level
Lead
About the role
- Own the Credit Card product and financial results including defining marketing strategy, shaping customer experience across touch points (websites, apps, bank channels, etc)
- messaging the value propositions, and partnering with the technology team to integrate card functionalities to the EG ecosystem
- Lead coordination of the multiple inputs/outputs required to define the future program, such as user experience research, leadership consensus, roadmap alignment (with tech teams), & card design and creatives (with Creative teams)
- Define and lead the of future Credit Card branding and how it aligns with the positioning of House of Brands’ strategy
- Create forecast and manage budgets for Credit Card and Gift Card programs
- Ongoing management of program-related stakeholder updates, program implementation and management across teams
- Socialization and alignment across Expedia Group (inside and outside of Marketing) of the transformation and migration plan
- Managing the current Hotels.com Gift Card program and the launch of future Gift Card expansion
- Act as a subject matter and industry expert in the Credit Card business, providing authoritative guidance and thought leadership across the business
- Translate complex and ambiguous business needs into actionable team strategies that support wider organizational objectives
- Develop talent through coaching and career development, enabling cross-functional movement and fostering a culture of growth and trust
- Provide deep customer and market insight, guiding product development and marketing strategies to enhance competitive differentiation and customer value
Requirements
- 10+ years’ experience in multiple marketing subject areas
- Actively leading multi-million-dollar initiatives or programs
- Managing trade-offs between short-term and long-term return
- At least 5 years directly running a credit card portfolio
- Experience with loyalty programs in various Direct to Consumer businesses
- Strong understanding of credit card program principles, mechanics, economics, and competitive/industry trends
- Passion for travel loyalty and credit card programs and creating a rewarding and standout customer experience
- Previous experience in gift cards and/or loyalty marketing highly desirable
- Understanding and experience with org wide programmatic efforts including communications and performance reporting presentations
- Highly analytical and methodical with a problem-solving approach; must be able to break complex problems down into pieces and create a clear and compelling data-driven narrative
- Eager to collaborate across multiple teams (within Brands/Marketing, Technology, and beyond) and influence senior stakeholders for agreement on proposals
- Proven track record of executing and managing change across multiple teams including marketing, product & technology, finance, and analytics in a matrixed environment
- Travel experience a plus
Benefits
- medical/dental/vision
- paid time off
- Employee Assistance Program
- wellness & travel reimbursement
- travel discounts
- International Airlines Travel Agent (IATAN) membership
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
credit card portfolio managementloyalty programsprogram managementbudget managementuser experience researchdata analysismarketing strategycustomer experience designstakeholder managementprogram implementation
Soft skills
leadershipcollaborationproblem-solvingcoachingcommunicationanalytical thinkingstrategic thinkinginfluencingcross-functional teamworkcustomer insight