Job Level
Junior
Tech Stack
Cloud
About the role
- Oversee a portfolio of clients to maximize their ROI and ensure a seamless experience with Expana.
- Facilitate smooth onboarding, training, and adoption of Expana’s platforms to help clients fully understand and utilize the service.
- Proactively engage with clients to understand their business goals and key performance indicators, translating insights into actionable successes.
- Continuously monitor client satisfaction and take immediate action to address any issues or concerns.
- Maintain regular contact with clients to provide best practices, share successes, and discuss business results.
- Keep organized, detailed records of client interactions and feedback to update management teams and support ongoing improvements.
- Provide daily support to resolve system issues and answer client questions promptly.
- Work closely with the sales team to identify and pursue additional opportunities within client organizations.
- Ensure adherence to ISO 27001 standards by attending required training and maintaining necessary documentation.
Requirements
- Minimum of 1 year in a client success or account management role within a B2B subscription-based environment.
- Strong understanding of business service software and its benefits.
- Excellent verbal and written communication skills, with confidence in phone interactions and presenting to groups.
- Proficiency in French, German, Italian, or Spanish is advantageous.
- Self-starter with the ability to meet deadlines, highly organized, and detail-oriented.
- Highly motivated, resourceful, and results-driven.
- Exceptional social skills, friendly, outgoing, and adept at building rapport with clients from middle management to C-suite.
- Ability to manage multiple projects effectively and solve problems analytically.
- Experience with Salesforce, customer success software, and health scoring is a plus.