Exoticca

Sales Team Lead

Exoticca

full-time

Posted on:

Location Type: Hybrid

Location: Barcelona • Spain

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Job Level

Senior

About the role

  • - Continually engaging, motivating, supporting, and developing your team of travel experts to achieve success and sales targets.
  • - Daily supervision of calls and leads performance and management.
  • - Sales reports and monitoring: you are responsible for analyzing and alerting on KPIs to ensure performance stability.
  • - Setting the right tone for your team by living our company values every day, ensuring high standards are set and maintained.
  • - Leading by example, delivering excellent customer and client satisfaction

Requirements

  • - An outstanding supervisory experience with multicultural teams in a sales environment
  • - A strong understanding of business goals and standards for customer service
  • - The ability to effectively organize and manage multiple company initiatives.
  • - The ability to communicate effectively with senior management and other departments.
  • - A positive and proactive working approach
  • - High flexibility and schedule adaptation
  • - English native or Fluent English level
  • Preferred Qualifications:
  • - Contact center experience in the Travel industry (2 years) with a team of 10 or more.
  • - Proven track record in performance management and exceeding business results
  • - Prior experience in utilization of CRM such as Salesforce
Benefits
  • - Competitive compensation package in line with job responsibilities and experience.
  • - Additionally, we propose the use of flexible compensation management for diet, transportation, private health insurance wit Cobee.
  • - Hybrid work model: Offices in Barcelona city.
  • - Permanent contract from the start.
  • - Travel packages at reduced prices!
  • - Referral bonus, if you bring people as talented as you.
  • - Unlimited coffee, team lunches, English lesson, bi-anual company parties.
  • - And last but not least, becoming part of a fun and motivated multicultural team at an agile and rapid growing organization!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
performance managementsales analysisKPI monitoringcustomer service standardsCRM utilization
Soft skills
supervisory experienceteam motivationeffective communicationorganizational skillsproactive approachflexibility