Service Account Manager – Warehouse Robotics

Exotec

Service Account Manager ensuring smooth maintenance of contracts for robotics solutions in Belgium. Acting as contact for clients and overseeing supplier contracts in a hybrid work environment.

Posted 6/12/2026full-timeBruxelles • 🇧🇪 BelgiumMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Ensure the smooth running of maintenance contracts concluded with our clients (contracting, monitoring, reporting, invoicing, security, updates, quotes, etc.)
Act as the client's main contact for contract issues (KPIs, invoicing, etc.)Participate in the handover of customer sites between the deployment and maintenance teams (transfer, maintenance area, etc.)
Follow up on the smooth running of supplier maintenance contracts (contracting, follow-up)
Monitor suppliers on customer sites (contracts, guarantees, spare parts, etc.)
Participate, through your actions, in improving the reliability of the system
Be able to carry out independently the complex tasks entrusted to you on various subjects within your field of expertise
Have an organizational capacity and efficiency in project management.
Be able to supervise junior profiles
Enforce the company's processes and best practices

Requirements

What you’ll need

Engineering school degree or a 5-year degree in business engineering
First successful experience as a contract engineer or business manager
Ability to analyse technical maintenance data
General knowledge of electronics, mechanics and automation
Autonomy, rigour and excellent interpersonal skills
Interest for demanding technical environments, analysis and problem solving

Benefits

Comp & perks

Competitive mutual and health insurance coverage
Group bonuses and BSPCE awards
Attractive family policy
Internal and international mobility program
Numerous training and development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

contract managementmaintenance data analysiselectronicsmechanicsautomationproject managementKPI monitoringinvoicingreportingsupplier management

Soft Skills

organizational capacityefficiencyautonomyrigourinterpersonal skillsproblem solvingsupervisioncommunication

Certifications

engineering degree5-year degree in business engineering