Thread Service Account Manager – Warehouse Robotics

Exotec

Thread Service Account Manager responsible for maintenance contracts execution and client relationship management. Overseeing performance improvement and business development opportunities.

Posted 6/12/2026full-timeRotterdam • 🇳🇱 NetherlandsMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Ensure the smooth running of maintenance contracts with clients, including contracting, monitoring, reporting, invoicing, compliance, updates, and quotations
Manage contract lifecycle activities with accuracy and rigor
Act as the main point of contact for customers on all contract-related matters (KPIs, performance, invoicing, service quality)
Build and maintain strong client relationships, ensuring satisfaction and long-term collaboration
Coordinate and oversee the transition (handover) of customer sites from deployment to maintenance teams
Plan, track, and manage maintenance activities to ensure timely and efficient delivery
Drive continuous improvement initiatives across projects and contracts
Oversee supplier maintenance contracts (setup, follow-up, compliance)
Monitor supplier performance on customer sites (contracts, guarantees, spare parts availability, SLAs)
Analyze technical maintenance data to identify trends, risks, and improvement opportunities
Contribute to enhancing system reliability and operational performance
Identify upsell and cross-sell opportunities within existing contracts (aftersales services, upgrades, extensions)
Support the development of additional service offerings, contributing to revenue growth

Requirements

What you’ll need

Engineering degree or Master’s degree (5-year degree) in Business Engineering or a related field
First successful experience as a Contract Engineer, Business Manager, or in a similar role (ideally in maintenance or aftersales environments)
Experience in **project management** (planning, coordination, stakeholder management)
Strong ability to analyze technical maintenance data and performance indicators
General knowledge of **electronics, mechanics, and automation**
Demonstrated exposure to **aftersales and/or upselling activities**
Autonomous, rigorous, and highly organized
Excellent interpersonal and communication skills
Strong interest in demanding technical environments, with a focus on analysis and problem-solving

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Exotec Website LinkedIn All Job Openings 501 - 1000 employees 🏢 Enterprise 🔧 Hardware 🚗 Transport 💰 Series D on 2022-01 Enterprise
Hardware
Transport Exotec is a company specializing in advanced warehouse automation solutions. Their Skypod system leverages fast and agile robotics powered by advanced software to improve warehouse efficiency. With components like the Skypod robots, conveyors, ergonomic work stations, and a comprehensive warehouse software suite called Deepsky, Exotec enhances storage density and optimizes order preparation. The company serves various industries including retail, e-commerce, healthcare, and third-party logistics, offering flexible and scalable storage solutions to support business growth. Exotec demonstrates a commitment to innovation with its ISO/IEC 27001:2022 cybersecurity certification and continues to expand globally. Thread Service Account Manager – Warehouse Robotics 🔥 21 minutes ago 🏢🏡 Rotterdam – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 🤖 Robotics Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Ensure the smooth running of maintenance contracts with clients, including contracting, monitoring, reporting, invoicing, compliance, updates, and quotations
Manage contract lifecycle activities with accuracy and rigor
Act as the main point of contact for customers on all contract-related matters (KPIs, performance, invoicing, service quality)
Build and maintain strong client relationships, ensuring satisfaction and long-term collaboration
Coordinate and oversee the transition (handover) of customer sites from deployment to maintenance teams
Plan, track, and manage maintenance activities to ensure timely and efficient delivery
Drive continuous improvement initiatives across projects and contracts
Oversee supplier maintenance contracts (setup, follow-up, compliance)
Monitor supplier performance on customer sites (contracts, guarantees, spare parts availability, SLAs)
Analyze technical maintenance data to identify trends, risks, and improvement opportunities
Contribute to enhancing system reliability and operational performance
Identify upsell and cross-sell opportunities within existing contracts (aftersales services, upgrades, extensions)
Support the development of additional service offerings, contributing to revenue growth 🎯 Requirements
Engineering degree or Master’s degree (5-year degree) in Business Engineering or a related field
First successful experience as a Contract Engineer, Business Manager, or in a similar role (ideally in maintenance or aftersales environments)
Experience in **project management** (planning, coordination, stakeholder management)
Strong ability to analyze technical maintenance data and performance indicators
General knowledge of **electronics, mechanics, and automation**
Demonstrated exposure to **aftersales and/or upselling activities**
Autonomous, rigorous, and highly organized
Excellent interpersonal and communication skills
Strong interest in demanding technical environments, with a focus on analysis and problem-solving Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

project managementtechnical maintenance data analysiscontract managementinvoicingcomplianceperformance indicatorselectronicsmechanicsautomationaftersales services

Soft Skills

interpersonal skillscommunication skillsautonomousrigoroushighly organizedclient relationship managementproblem-solvingstakeholder managementcontinuous improvementcustomer satisfaction

Certifications

Engineering degreeMaster’s degree