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About the role
Key responsibilities & impact- Partner with assigned customer accounts to ensure they achieve value from Exostar solutions—supporting renewal and expansion opportunities
- Develop and maintain a deep understanding of customers’ operational processes to guide usage of Exostar products and identify expansion opportunities
- Manage, prioritize, and drive resolution of open customer items by coordinating with internal Exostar stakeholders, providing proactive updates throughout
- Lead regular operational reviews with customers, discussing support tickets, case metrics, and ongoing performance
- Collaborate with services delivery teams to ensure successful execution of service engagements and extended support contracts for assigned accounts
- Mentor and train junior Customer Success team members as needed
- Support the development and implementation of systems and tools that provide performance metrics and insights into Customer Success effectiveness
Requirements
What you’ll need- 5+ years of experience in Customer Success or similar customer-facing role
- Proven experience managing and closing renewal portfolios of $3M+ annually
- Demonstrated experience generating and closing $250K+ expansion opportunities
- Strong problem-solving mindset with a commitment to seeing issues through to resolution
- Passion for helping customers achieve success
- Strong executive presence and ability to engage customers at all levels
- Ability to influence through persuasion, negotiation, and consensus building
- Exceptional attention to detail
Benefits
Comp & perks- A culture focused on employee growth, including internal promotions and educational assistance
- A fun, engaging workplace with social and community-building activities
- Comprehensive benefits and flexible time off plans
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer success managementrenewal portfolio managementexpansion opportunity generationperformance metrics developmentservice engagement execution
Soft Skills
problem-solvingcustomer engagementinfluencepersuasionnegotiationconsensus buildingattention to detailmentoringtraining