Exostar

Accounting Manager

• Develop, direct, and optimize the month-end consolidation and financial close process
• Own the month end close process for several processes such as R&D capitalized labor, accounts payable, payroll, benefits, leases, intercompany transactions, consolidation, and costs among other corporate processes
• Coordinate, prepare, and review financial journal entries
• Guiding and mentoring direct reports
• Currency revaluation and foreign exchange monitoring
• Ability to prepare and review complex accounting reconciliations
• Coordinate and assist in the financial statement audit, ensuring a smooth audit process
• Deep understanding of the general ledger and subledgers
• Complete monthly reconciliation of key accounts under areas of responsibility; identify and document anomalies
• Ability to improve, optimize, and document financial processes to enhance efficiency and accuracy
• Ability to prepare and review financial statements and relevant footnotes in accordance with GAAP
• Support management in providing necessary support and analysis for external inquiries
• Performing other duties as assigned

Customer Success Manager

• Partner with assigned customer accounts to ensure they achieve value from Exostar solutions—supporting renewal and expansion opportunities
• Develop and maintain a deep understanding of customers’ operational processes to guide usage of Exostar products and identify expansion opportunities
• Manage, prioritize, and drive resolution of open customer items by coordinating with internal Exostar stakeholders, providing proactive updates throughout
• Lead regular operational reviews with customers, discussing support tickets, case metrics, and ongoing performance
• Collaborate with services delivery teams to ensure successful execution of service engagements and extended support contracts for assigned accounts
• Mentor and train junior Customer Success team members as needed
• Support the development and implementation of systems and tools that provide performance metrics and insights into Customer Success effectiveness

• Working directly with assigned customer accounts to realize value from their respective Exostar solution(s) resulting in revenue renewal and expansion contract closings.
• Maintaining an in-depth understanding of assigned customers' operating processes to support their ongoing usage within their respective Exostar solutions, and recommend new products and services for expansion.
• Maintaining a list of prioritized open items and working with internal stakeholders at Exostar to drive resolution, while providing ongoing updates to the customer.
• Delivering ongoing operational reviews with assigned customer accounts to discuss open support items and review case metrics.
• Working with the services delivery teams to ensure we are executing on our services delivery engagements, and our extended support contracts, for those named customers under their management.
• Providing mentorship and training as needed for junior Customer Success team members.
• Supporting development and implementation of any necessary systems and tools to provide key business information and metrics to highlight the team’s performance and effectiveness.

Accounting Manager

Customer Success Manager

Senior Customer Success Manager