Senior Customer Success Manager

Exostar

Senior Customer Success Manager for Exostar, ensuring clients realize value from their solutions and driving engagement and renewals in customer accounts.

Posted 4/30/2026full-timeRemote • Virginia • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Working directly with assigned customer accounts to realize value from their respective Exostar solution(s) resulting in revenue renewal and expansion contract closings.
Maintaining an in-depth understanding of assigned customers' operating processes to support their ongoing usage within their respective Exostar solutions, and recommend new products and services for expansion.
Maintaining a list of prioritized open items and working with internal stakeholders at Exostar to drive resolution, while providing ongoing updates to the customer.
Delivering ongoing operational reviews with assigned customer accounts to discuss open support items and review case metrics.
Working with the services delivery teams to ensure we are executing on our services delivery engagements, and our extended support contracts, for those named customers under their management.
Providing mentorship and training as needed for junior Customer Success team members.
Supporting development and implementation of any necessary systems and tools to provide key business information and metrics to highlight the team’s performance and effectiveness.

Requirements

What you’ll need

8+ years of experience in a Customer Success or similar customer-facing role
Experience managing and closing client renewal portfolios of $3M+ annually
Experience generating and closing expansion opportunities of $250K or more
Problem-solving mentality and a desire to see customer issues through to resolution
Passionate commitment to helping customers be successful
Strong executive presence and ability to engage with customers at all levels
Possess the ability to manage and influence through persuasion, negotiation, and consensus building
Demonstrate excellent attention to detail.

Benefits

Comp & perks

We believe in employee development: we promote internally and provide training and educational assistance
We provide a fun, engaged workplace, with social and community-building events
We offer comprehensive benefits and flexible time off plans.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer success managementclient renewal managementexpansion opportunity generationoperational reviewsservices delivery engagementproblem-solvingmetrics analysis

Soft Skills

mentorshiptrainingexecutive presencepersuasionnegotiationconsensus buildingattention to detailcustomer engagementcommunication