Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
JobTailor Logo

See all jobs on JobTailor

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
EXOGROUP

Technical Success Manager

EXOGROUP

Technical Success Manager bridging EXADS’s proprietary ad-serving platform and client success. Investigating data issues, supporting sales, and improving technical support processes.

Posted 8/7/2026full-timeRemote • 🇮🇪 IrelandMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical problem-solving skills, with hands-on experience in web technologies, data analysis, and client communication. Proficient in managing support processes and mentoring team members while maintaining a deep understanding of the online advertising industry.

Highest-signal resume keywords
Technical Problem-SolvingWeb Technologies (HTML, CSS, JavaScript)SQL LiteracyClient CommunicationExperience with Ad-Serving Platforms

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
SQL LiteracyHTMLCSSJavaScriptTechnical Problem-SolvingExperience with APIsExperience with Ad-Serving PlatformsFamiliarity with GitExperience Using Browser Developer ToolsExperience with RTB Technology
Soft Skills
Strong Written CommunicationInterpersonal CommunicationOrganizational SkillsSelf-Starter MentalityConfidence in Leading Meetings
Tools & Technologies
JiraHubSpotSlackGitHubGoogle Ad ManagerKevelHubSpot Service Desk
Certifications & Qualifications
Degree in Computer Science or Equivalent Practical Experience
Industry Keywords
Online Advertising IndustrySaaS PlatformAd-Network PlatformRTB Technology

Tech Stack

Tools & technologies
JavaScriptSQL

About the role

Key responsibilities & impact
  • Own, investigate and solve technical problems independently, escalating when necessary
  • Investigate and resolve data discrepancies, including RTB reporting and impression discrepancies
  • Serve as the go-to technical point of contact for clients and colleagues
  • Author and maintain internal process documentation
  • Provide feedback to Product on client-facing documentation
  • Support Sales in winning new business and explain complex technical concepts
  • Prioritise, escalate or resolve support tickets according to SLAs
  • Provide visibility and updates on important ongoing issues
  • Establish scalable processes to improve productivity and efficiency
  • Liaise with developers and Product to request features, report bugs, document issues and escalate when necessary
  • Report resolutions back to clients
  • Assist with setting up and deploying new client platforms, ad formats, features, payment methods, campaigns and zones
  • Mentor team members on understanding and interpreting technical data
  • Lead client calls and video meetings and troubleshoot through diagnostic questioning
  • Develop deep hands-on knowledge of product lines, roadmap and ad-network platform
  • Ask relevant stakeholder questions when escalating to Engineering to reduce resolution time

Requirements

What you’ll need
  • Self-starter mentality with strong organisation
  • Comfortable working hands-on with technical and data layers
  • Familiarity with Git and version control
  • Familiarity with HTML, CSS and JavaScript
  • Experience using browser developer tools and console logs to review data and diagnose issues
  • Confidence communicating with clients and developers, leading meetings and translating between technical and client needs
  • Strong written, spoken and interpersonal communication skills in English
  • Degree in Computer Science or equivalent practical experience
  • Ability to communicate across Jira, HubSpot, Slack and GitHub
  • Excellent understanding of the online advertising industry
  • Experience working with APIs and understanding how they are called and used
  • Working SQL literacy, including queries, joins, filters, schemas and modifying existing queries
  • Solid technical background focused on web technologies
  • Genuine problem-solving ability with undocumented technical problems
  • Hands-on experience with ad-serving platforms such as Kevel or Google Ad Manager is highly desirable
  • Experience with AI models and tooling, including Claude Code, Codex or similar, is a plus
  • Experience delivering technical training and webinars is a plus
  • Experience configuring HubSpot automations and using HubSpot Service Desk is a plus
  • Previous GitHub projects is a plus
  • Experience supporting and communicating with SaaS platform clients is a plus
  • Coding experience is a plus
  • Experience with RTB technology is a plus

Benefits

Comp & perks
  • Permanent training, personal development, ambitious career growth
  • Critical-skills visa and relocation package available for the right candidate
  • Flexible start times
  • Private health insurance
  • Remote work from home
  • Home office set up budget of 500 Euros
  • Tax Saver incentives: bike to work and travel saver ticket (Luas, Bus, Rail)
  • Birthday off as a paid holiday
  • Access to quality trainings through Udemy platform
  • Additional internal and external trainings through EXOGROUP University program
  • Up to 1500 Eur of training budget and 5 days of study leave every year
  • Spanish, English, and Portuguese language lessons
  • Employee referral program bonus of 2500 Euros
  • Subsidized gym
  • Co-subsidized lunchtime catering service
  • Team buildings in locations such as Ibiza
  • Calm App subscription
  • Office perks
  • Relocation package
  • Pension scheme