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EXOCEL BIO

Customer Support Specialist

EXOCEL BIO

Customer Service Specialist developing strong relationships with MedSpa and Dermatology clients at Exocel Bio. Providing top-notch support and assisting the sales team.

Posted 5/26/2026full-timeDoylestown • Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 per yearWebsite

About the role

Key responsibilities & impact
  • Develop and maintain strong relationships with MedSpa and Dermatology clients.
  • Provide top-notch customer support via various channels including phone, email, and social media.
  • Oversee customer order management, including tracking and updates.
  • Handle customer complaints, providing appropriate solutions and follow-up.
  • Maintain detailed records of customer interactions and process accounts.
  • Collaborate with internal teams to ensure a seamless customer experience.
  • Engage customers for feedback on services and make suggestions for improvement.

Requirements

What you’ll need
  • High school diploma or equivalent; further education is a plus.
  • Experience in customer service, with strong telephone etiquette.
  • Proficient in data entry, CRM systems, and Microsoft Office Suite.
  • Excellent communication skills, multitasking ability, and adaptability to different personalities.
  • Flexible work hours, with a mix of office and remote work.

Benefits

Comp & perks
  • A dynamic work environment with hands-on training.
  • Exposure to innovative science and technologies.
  • Comprehensive benefits package, including health insurance.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
data entryCRM systemsMicrosoft Office Suite
Soft Skills
customer servicetelephone etiquettecommunication skillsmultitaskingadaptability
Certifications
high school diplomaequivalent education