Customer Support Specialist

EXOCEL BIO

Customer Service Specialist developing strong relationships with MedSpa and Dermatology clients at Exocel Bio. Providing top-notch support and assisting the sales team.

Posted 5/26/2026full-timeDoylestown • Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 per yearWebsite

About the role

Key responsibilities & impact

Develop and maintain strong relationships with MedSpa and Dermatology clients.
Provide top-notch customer support via various channels including phone, email, and social media.
Oversee customer order management, including tracking and updates.
Handle customer complaints, providing appropriate solutions and follow-up.
Maintain detailed records of customer interactions and process accounts.
Collaborate with internal teams to ensure a seamless customer experience.
Engage customers for feedback on services and make suggestions for improvement.

Requirements

What you’ll need

High school diploma or equivalent; further education is a plus.
Experience in customer service, with strong telephone etiquette.
Proficient in data entry, CRM systems, and Microsoft Office Suite.
Excellent communication skills, multitasking ability, and adaptability to different personalities.
Flexible work hours, with a mix of office and remote work.

Benefits

Comp & perks

A dynamic work environment with hands-on training.
Exposure to innovative science and technologies.
Comprehensive benefits package, including health insurance.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data entryCRM systemsMicrosoft Office Suite

Soft Skills

customer servicetelephone etiquettecommunication skillsmultitaskingadaptability

Certifications

high school diplomaequivalent education