EXOCEL BIO

Customer Support

• Develop and maintain strong relationships with MedSpa and Dermatology clients.
• Provide top-notch customer support via various channels including phone, email, and social media.
• Oversee customer order management, including tracking and updates.
• Handle customer complaints, providing appropriate solutions and follow-up.
• Maintain detailed records of customer interactions and process accounts.
• Collaborate with internal teams to ensure a seamless customer experience.
• Engage customers for feedback on services and make suggestions for improvement.

Customer Support Specialist

Account Executive

• Building long-lasting relationships with clients.
• Introducing science and products to new accounts.
• Ensuring customer satisfaction and education.
• Conducting onsite training and demos for MedSpas.
• Educating customers on Exocel Bio’s products and selling techniques to patients.

Customer Support Specialist

Account Executive – Med Spa/Aesthetic/Derm