QA Engineer

• Develop, maintain, and execute automated test scripts using Selenium, Test Complete.
• Perform Automated API testing to ensure the reliability of web Applications.
• Integrate automation tools with test management tools.
• Knowledge of Automation tools like Cypress, Test Robot Automation, ReadyAPI, Mendix.
• Experience with database testing preferably SQL.
• Knowledge of data migration testing.
• Understanding of ETL processes and testing.
• Preferred domain experience in Insurance & healthcare.
• Certification in software testing (e.g., ISTQB).

Senior QA Engineer – Manual and Automation Testing

Consultant

• Collaborate with data stewards and business stakeholders to analyze key Critical Data Elements and build data dictionaries.
• Guide stakeholders in identifying Critical Business Terms and mapping them to the enterprise business glossary and data flow documentation.
• Support the Data Quality Team in mapping business and data quality rules to relevant technical metadata.

Actuary

• **Key Responsibilities:**
• - Complete understanding of the current state of affairs and problem statement
• - Interacting with clients on regular basis, understanding their requirements and transforming that into business framework and providing actuarial solutions
• - Work on transformation/automation initiative.
• - Build actuarial models for life insurance products.
• - Perform UAT testing, Unit testing, regression testing etc. for Actuarial model testing & validation.
• - Excellent written and verbal communication skills

Actuarial A1

Account Executive

• Lead and expand client engagement for strategic accounts in the EMEA region
• Manage existing client relationships while driving new revenue growth and elevating client experience
• Act as a trusted advisor to clients, providing insights and thought leadership
• Cultivate relationships with senior stakeholders, influencing decision-making, and ensuring alignment between client objectives and EXL services
• Collaborate with delivery, solutioning, and domain teams to ensure seamless execution and client satisfaction
• Maintain oversight of financial metrics, including revenue, gross margin forecasting, and P&L reporting
• Manage the contracting process for assigned accounts, ensuring contracts align with business objectives
• Track open items related to key deliverables and use tools like Salesforce for visibility

Client Executive – Banking

Vice President

• Manage large-scale operations of 200+ team members, ensuring day-to-day performance, productivity, and adherence to goals, while fostering a culture of ownership and accountability across all levels.
• Manage end-to-end corporate travel contact centre operations across multiple geographies, ensuring consistent service delivery and seamless customer experience.
• Ensure achievement of all SLAs and KPIs, including AHT, FCR, Quality, CSAT/NPS, schedule adherence, contact centre efficiency metrics, and process compliance.
• Drive robust workforce planning, capacity management, queue/volume monitoring, and real-time staffing optimization to maintain operational stability.
• Demonstrate strong command over enterprise-level forecasting models with attention to volume fluctuations, trend analysis, risk identification, and detailed gap-to-target planning.
• Strengthen travel specialist performance through structured governance frameworks, coaching interventions, refresher trainings, and performance accountability mechanisms.
• Implement process standardization, SOP optimization, and automation opportunities to improve accuracy, reduce manual effort, and elevate service quality.
• Lead incident management, business continuity planning (BCP), and operational risk mitigation to ensure uninterrupted service delivery.
• Utilize data-driven insights and dashboards to monitor performance, identify bottlenecks, and implement strategic corrective action plans.
• Collaborate with Quality, Training, WFM, and Technology teams to drive end-to-end operational excellence and continuous improvement.
• Lead monthly and quarterly business reviews (MBR/QBR) with clear insights on performance trends, service delivery, and strategic initiatives.
• Address escalations with a structured root-cause approach and drive continuous performance improvement and service excellence.
• Align operational solutions with client expectations, travel program objectives, SLAs, and contractual obligations.
• Drive strategic discussions with senior client leadership to influence policy decisions, travel program enhancements, and overall transformation roadmap.
• Establish robust governance frameworks, including SLA/OLA reviews, VOC analysis, and predictive insights to proactively flag risks and opportunities.
• Build and nurture executive-level relationships to ensure long-term client retention, operational stability, and revenue growth.
• Present data-backed insights on travel patterns, compliance gaps, cost-saving levers, and operational efficiencies to support client decision-making.
• Collaborate with cross-functional teams (Technology, Product, Automation, Finance, Quality) to design scalable, future-ready solutions aligned with client priorities.
• Anticipate client requirements by continuously monitoring service metrics and implementing proactive intervention plans.

Senior QA Engineer – Manual and Automation Testing

Consultant

Actuarial A1

Client Executive – Banking

Assistant Vice President – Business Management, Professional Services