Vice President

• Overseeing the strategic direction and execution of product development initiatives.
• Leading cross-functional teams to ensure the successful delivery of innovative healthcare solutions.
• Collaborating with senior leadership to align product strategies with business goals and market demands.
• Managing and mentoring a team of product managers, designers, and engineers.
• Ensuring compliance with regulatory standards and continuously seeking opportunities for product improvement and innovation.

Assistant Vice President

• End to end management of customer and client experience and service delivery
• Directs contact center operational strategies through forecasting and capacity planning, increasing productivity and maintaining quality and customer service standards
• Maintains vendor-client partnership by aligning company and client vision with effective communication
• Reports and manages financials and P&L through cost and revenue leakage reduction
• Performs due diligence and participates in opportunity identification for process improvements utilizing established techniques/methodologies e.g. LEAN/Six Sigma
• Analyzes data and come up with recommendable action to meet and exceed performance requirement. Recommend necessary process changes to improve team performance
• Facilitates smooth transition and migration of business processes
• Provides leadership, guidance and support to all team members in achieving goals and objectives
• Designs and conducts capability development training sessions for managers to support career growth and succession
• Any other essential function that may occur from time to time as directed by the management

Risk

• Be the domain expert on respective area .
• Perform manual selection of claims.
• Review audit findings.
• Generate new selection concepts/queries.

Risk Analyst

Actuary

• Complete understanding of the current state of affairs and problem statement
• Interacting with clients on regular basis, understanding their requirements and transforming that into business framework and providing actuarial solutions
• Work on transformation/automation initiative.
• Build actuarial models for life insurance products.
• Perform UAT testing, Unit testing, regression testing etc. for Actuarial model testing & validation.
• Excellent written and verbal communication skills

Actuary, B2

Solutions Engineer

Solution Architect

QA Engineer

• Develop, maintain, and execute automated test scripts using Selenium, Test Complete.
• Perform Automated API testing to ensure the reliability of web Applications.
• Integrate automation tools with test management tools.
• Knowledge of Automation tools like Cypress, Test Robot Automation, ReadyAPI, Mendix.
• Experience with database testing preferably SQL.
• Knowledge of data migration testing.
• Understanding of ETL processes and testing.
• Preferred domain experience in Insurance & healthcare.
• Certification in software testing (e.g., ISTQB).

Senior QA Engineer – Manual and Automation Testing

Consultant

• Collaborate with data stewards and business stakeholders to analyze key Critical Data Elements and build data dictionaries.
• Guide stakeholders in identifying Critical Business Terms and mapping them to the enterprise business glossary and data flow documentation.
• Support the Data Quality Team in mapping business and data quality rules to relevant technical metadata.

• **Key Responsibilities:**
• - Complete understanding of the current state of affairs and problem statement
• - Interacting with clients on regular basis, understanding their requirements and transforming that into business framework and providing actuarial solutions
• - Work on transformation/automation initiative.
• - Build actuarial models for life insurance products.
• - Perform UAT testing, Unit testing, regression testing etc. for Actuarial model testing & validation.
• - Excellent written and verbal communication skills

Actuarial A1

Account Executive

• Leading and expanding client engagement for strategic accounts based in the EMEA region.
• Driving new revenue growth, elevating client experience, and managing existing client relationships.
• Acting as a trusted advisor to clients and providing insights that influence strategic decisions.
• Cultivating relationships with senior stakeholders and ensuring alignment between client objectives and EXL services.
• Overseeing deal structuring, negotiation, and execution to support business expansion.
• Collaborating with internal and external teams to deliver EXL’s service offerings—namely Data Management, Digital Engineering, Analytics, and AI, that generate measurable business impact.

Client Executive – EMEA, Energy, Utilities, Telecom, TTL

• Responsible for leading and expanding client engagement for strategic accounts in the EMEA region
• Manage existing client relationships while driving new revenue growth
• Act as a trusted advisor to clients, providing insights and thought leadership
• Cultivate relationships with senior stakeholders to ensure alignment between client objectives and EXL service offerings
• Oversee deal structuring, negotiation, and execution to support business expansion
• Collaborate with internal teams to ensure seamless execution and client satisfaction
• Deliver integrated solutions that generate measurable business impact for clients

Client Executive – Banking

Collections

• Demonstrates ability to perform all appropriate tasks within Collection Department. **
• Ability to manage their portfolio in High Radius regarding day-to-day activities appropriate for collection of aged accounts receivable assuring all functions are covered within guidelines established, elevating as appropriate to resolve issues timely. Requires moderate assistance from Collections Manager. **
• Execute plan established with their Collections Manager to contact all customers within portfolio responsibility reducing A/R balances to meet A/R goals of Current A/R aging balance of 90%. **
• High level of understanding of Dispute Resolution/ Problem set up for items forwarded to field for resolution including appropriate follow up. **
• Customer transaction management and reconciliation of invoices, unapplied cash, credit & debit memos. **
• Route customer service emails and phone calls to the appropriate department for resolution **
• Develops multi-level relationships in Employbridge organization to enhance ability to work with senior field management regarding resolution of elevated issues. **
• Demonstrates company and department core values, operating principles, and customer service standard. **
• High level of knowledge of accounts over credit limit as it relates to customer activity current and ongoing. **
• Other duties as assigned.

Senior Executive – Collections

• Lead and expand client engagement for strategic accounts in the EMEA region
• Manage existing client relationships while driving new revenue growth and elevating client experience
• Act as a trusted advisor to clients, providing insights and thought leadership
• Cultivate relationships with senior stakeholders, influencing decision-making, and ensuring alignment between client objectives and EXL services
• Collaborate with delivery, solutioning, and domain teams to ensure seamless execution and client satisfaction
• Maintain oversight of financial metrics, including revenue, gross margin forecasting, and P&L reporting
• Manage the contracting process for assigned accounts, ensuring contracts align with business objectives
• Track open items related to key deliverables and use tools like Salesforce for visibility

• Develop and manage small DevOps projects.
• Ensure documentation and DevOps standards are adhered to.
• Develop and deliver training sessions on DevOps best practices.
• Provide feedback and support to junior engineers.

Consultant I

Backend Engineer

• Ability to design and build Python-based code generation framework and runtime engine by reading Business Rules repository
• Generate PySpark runtime executable code for all business rules stitched together
• Orchestrate the pipeline of runtime executables as per standardization and curation needs on the Hadoop cluster
• Build Spark code generation optimizers which will factor-in the rule processing patterns
• Build PySpark based applications for both batch and streaming requirements
• Design a graph-based recursive model for capturing Business Rules metadata in a JSON format
• Build recursive parsers of JSON and XML documents and objects for metadata-driven code generation on PySpark
• Develop and execute data pipeline testing processes and validate business rules and policies
• Optimize performance of the built Spark applications in Hadoop
• Participate in the agile development process and document issues and bugs relative to data standards
• Create and maintain an integration and regression testing framework in Jenkins integrated with BitBucket and GIT repositories
• Pair up with other data engineers to develop analytic applications leveraging Big Data technologies: Hadoop, NoSQL, and In-memory Data Grids

Python Developer

Business Intelligence Developer

• Working experience in insurance reporting, including analyzing and visualizing data.
• Connect various data sources, import and transform data for Business Intelligence purposes.
• Build BI solutions while leveraging data analysis techniques and industry best practices.
• Develop, publish, and schedule **Power BI reports** in alignment with business requirements.
• Design, develop, and maintain dashboards and reports using **Sigma Computing.**
• Train and support users on **Sigma **best practices, tools, and data literacy.
• Design visual reports, dashboards, and KPI scorecards using **Power BI Desktop**
• Enable self-service analytics for business users via **Sigma's spreadsheet interface and templates.**
• Apply transformations, filters, prompts, calculated fields, sets, groups, parameters, graphs, and forecasts effectively in Tableau.
• Utilize geo codes for map layouts and maintain expertise in action filters, LODs (Level of Detail expressions), and Tableau functions.
• Gather, refine, and translate complex business requirements into reporting solutions.
• Exhibit advanced statistical and analytical capabilities to derive meaningful insights.
• Communicate findings effectively through compelling data visualizations and storytelling.

Assistant Vice President

Assistant Vice President

Risk Analyst

Actuary, B2

Solution Architect

Senior QA Engineer – Manual and Automation Testing

Consultant

Actuarial A1

Client Executive – EMEA, Energy, Utilities, Telecom, TTL

Client Executive – Banking

Senior Executive – Collections

Client Executive – Banking

Consultant I

Python Developer

BI Developer, Power BI, Sigma Computing