Senior Manager
EXL
Job Level
SeniorLead
About the role
- Design and facilitate classroom, virtual, and blended learning sessions on retail banking, corporate banking, capital markets operations, products, and regulatory frameworks
- Tailor training for various learner levels – from entry-level associates to experienced professionals and team leads
- Collaborate with domain SMEs and business leaders to co-create contextual training content
- Build structured learning tracks aligned to job roles, career paths, and certification goals
- Create pre/post assessments, case studies, and scenario-based quizzes; track training effectiveness and learner progress using data and feedback
- Liaise with Operations, Risk, Compliance, HR, and Quality teams to ensure training aligns with current business and regulatory needs
- Partner with external certification bodies or advisors as needed
- Support train-the-trainer programs and mentor peer trainers or domain champions
- Lead knowledge-sharing initiatives, promote peer learning, and support transformation readiness by building domain depth and functional expertise
Requirements
- Bachelor’s degree in Commerce, Finance, Business Administration
- MBA or relevant certifications (NISM, CFA, FRM, ABA) is a plus
- 8–10 years in Banking, Capital Markets, or Financial Services operations
- At least 5–7 years of experience in a training, L&D, or knowledge management role
- Strong understanding of products, processes, and regulatory frameworks in BCM
- Experience with trade lifecycle, transaction processing, KYC/AML, risk, and compliance
- Expertise in instructional design, adult learning principles, and facilitation
- Hands-on with digital learning platforms and content authoring tools
- Tools: MS Office (advanced Excel), LMS platforms, data visualization tools (Power BI desirable)
- Comfortable engaging global stakeholders and cross-functional teams
Benefits
- Hybrid work arrangement
- Professional development and certification support (training tracks, external certification partnerships)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
instructional designadult learning principlesfacilitationtrade lifecycletransaction processingKYCAMLrisk managementcompliancedata visualization
Soft skills
collaborationmentoringknowledge sharingcommunicationadaptabilityleadershiporganizational skillsanalytical skillsproblem-solvingengagement
Certifications
Bachelor's degreeMBANISMCFAFRMABA