Senior Vice President, Client Executive
Citi
Senior Quality Compliance Analyst – Back Office Claims, FNOL
EXL
full-time
Posted on:
Location: 🇮🇳 India
Visit company websiteJob Level
Senior
About the role
- Establishing and monitoring quality control measures for claims FNOL back-office operations
- Conduct regular calibration exercises to ensure consistency across reviewers
- Facilitate quality huddles to discuss findings and drive improvements
- Analyze quality metrics and identify process improvement opportunities
- Collaborate with digital operations and quality excellence teams to implement corrective actions
Requirements
- Bachelor's Degree
- Conflict Management
- Displaying Visionary Thinking
- Emotional Intelligence Training
- Insurance Billing Audit
- Microsoft Office
- NICE (call center software)
- Six Sigma Training
- Strategic Growth
- Value Stream Mapping
- Verint (call recording/analytics)
