EXL

Assistant Manager – Quality Analyst

EXL

full-time

Posted on:

Location Type: Hybrid

Location: Chennai • India

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Job Level

Junior

About the role

  • Review the work performed by AR Analyst team and document any quality issues.
  • Review call quality issues on various parameters such as conversational skills, claims resolution, and voice quality.
  • Participate in developing process documentation.
  • Provide feedback and work with the training team to provide remedial training.
  • Always be at the forefront of ethical behavior and never be a bystander.
  • Recognize and respect cultural diversity.
  • Adapt communication to an individual’s ability to understand.
  • Use medical terminology appropriately.
  • Respond to communications received within a reasonable time frame.
  • Project a professional manner and image.
  • Adhere to ethical principles.
  • Demonstrate initiative and responsibility.
  • Work as a team member.
  • Efficient Time Management.
  • Prioritize and perform multiple tasks.
  • Adapt to change, including new hours of operation and methodology.
  • Attend functional team meetings and mandatory in-service education.
  • Maintain proper observation and adherence to company policies and procedures.

Requirements

  • Should be Graduate
  • Should have worked as a Quality Controller for AR Analysis for at least one year with medical billing service providers or should have minimum 5 years’ experience as AR Analyst
  • Must have very good knowledge of medical billing and be confident in process knowledge.
  • Experience in the end-to-end Healthcare process for the audit
  • Adapting to new situation challenges whenever required.
  • Adhere to all company policies and procedures.
  • Minimum 1 year of experience as Quality Analyst or having 6+ years of experience as AR Analyst
Benefits
  • High Speed internet connection at home, must be broadband with minimum of 100 MBPS Speed or above
  • Must understand and adhere with telecommuter policy
  • Must have power backup to mitigate power outage
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
medical billingquality controlprocess documentationauditingAR analysisend-to-end healthcare processclaims resolutionconversational skillsvoice quality
Soft Skills
ethical behaviorcultural diversitycommunicationinitiativeresponsibilityteamworktime managementadaptabilityprioritization