EXL

Lead Assistant Program Manager

EXL

full-time

Posted on:

Location Type: Hybrid

Location: United States

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Salary

💰 $110,000 per year

Job Level

Senior

About the role

  • Translate client demand signals and pipeline forecasts into global analytics capacity plans across multiple geographies.
  • Partner with delivery leaders to determine capability mix required for upcoming client programs (GenAI, Data Science, BI, ML, Analytics Engineering, etc.).
  • Maintain visibility into active delivery teams, upcoming demand, and bench capacity to ensure optimal staffing readiness.
  • Design and operationalize structured onboarding programs for analytics professionals joining managed services engagements.
  • Establish skill development pathways and learning frameworks aligned with evolving client needs and technology stacks.
  • Collaborate with internal SMEs to define technical competency standards and upskilling initiatives across analytics domains.
  • Coordinate with client stakeholders and internal account teams to capture upcoming role requirements and staffing priorities.
  • Lead the planning and deployment of analytics professionals into managed services programs globally.
  • Ensure rapid fulfillment of client requirements while maintaining alignment with capability development goals.
  • Develop and manage a strategic bench model to maintain delivery readiness for emerging client opportunities.
  • Identify opportunities to deploy bench talent into internal accelerators, capability development programs, or pilot initiatives.
  • Continuously track bench utilization and proactively align talent with upcoming engagements.
  • Work closely with business development and account teams to ensure talent availability supports revenue growth targets.
  • Provide insights into capacity readiness for new pursuits and expansion opportunities.
  • Support proposal and pre-sales activities by aligning talent strategy with upcoming engagements.
  • Coordinate across delivery leaders, capability heads, and account teams to ensure consistent staffing and capability standards across regions.
  • Establish scalable processes for global talent onboarding, deployment, and capability development within analytics managed services programs.

Requirements

  • 4+ years of experience in analytics, data, consulting, or technology delivery environments.
  • Proven experience managing global teams or distributed delivery models.
  • Strong understanding of analytics and data domain including AI, Data Science, BI, and ML.
  • Experience working in managed services or consulting delivery environments.
  • Demonstrated ability to align workforce strategy with client delivery and revenue objectives.
  • Strong stakeholder management across delivery leadership, clients, and internal capability teams.
Benefits
  • For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
analyticsdata sciencebusiness intelligencemachine learninganalytics engineeringcapacity planningstaffing readinessonboarding programsskill developmenttechnical competency standards
Soft Skills
stakeholder managementcollaborationleadershipstrategic planningcommunicationorganizational skillsproblem-solvingadaptabilityteam managementclient engagement