EXL

Senior Engagement Manager

EXL

full-time

Posted on:

Location Type: Hybrid

Location: United States

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Salary

💰 $185,000 - $205,000 per year

Job Level

Senior

About the role

  • Serve as the primary relationship manager for assigned Sports & Gaming clients (e.g., leagues, teams, sportsbooks, game publishers).
  • Develop and execute account growth strategies aligned with client priorities and EXL’s offerings.
  • Drive pipeline development, proposals, and renewals in collaboration with sales and delivery teams.
  • Drive revenue growth through both farming and hunting.
  • Expand existing accounts with new solutions and services.
  • Prospect and convert new Sports & Gaming clients in partnership with EXL’s sales teams.
  • Build and maintain a healthy pipeline, ensuring disciplined tracking, forecasting, and closure.
  • Lead proposal development, commercial negotiations, and deal closures.
  • Meet or exceed quarterly and annual sales targets.
  • Build trusted advisor relationships with C-level and senior stakeholders in sports leagues, gaming operators, and media companies.
  • Identify opportunities to apply EXL’s Data, AI & Analytics, and digital solutions to solve client challenges.
  • Evangelize EXL’s capabilities in fan engagement, monetization, operations, and digital transformation.
  • Partner with delivery leaders to ensure high-quality, on-time execution of ongoing programs.
  • Monitor client satisfaction and proactively address any issues or risks.

Requirements

  • 10+ years of experience in client-facing roles such as account management, consulting, or business development, ideally in Sports, Gaming, Media, or adjacent industries.
  • Experience managing large accounts and actively driving growth; prior P&L ownership considered an advantage.
  • Proven ability to engage with CXO and VP/Director-level stakeholders to frame business problems, shape solutions, and drive adoption.
  • Knowledge of the Sports & Gaming domain (leagues, sports betting & iGaming, and video gaming & eSports) highly preferred.
  • Strong understanding of data, analytics, AI/ML, and digital transformation in the context of fan engagement, ticketing, sponsorship, media & broadcasting, and game operations (on-field).
  • Commercial orientation with experience supporting sales pursuits, RFP responses, proposals, and contract negotiations.
  • Strong communication and presentation skills with the ability to deliver at the executive level.
  • Demonstrated success in leading cross-functional and global delivery teams while ensuring client satisfaction.
  • Willingness to travel (30–40%) to client locations, league offices, and major events.
  • Bachelor’s degree required; MBA or equivalent preferred.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementbusiness developmentP&L ownershipdata analyticsAI/MLdigital transformationproposal developmentcontract negotiationssales pursuitsforecasting
Soft Skills
communication skillspresentation skillsrelationship managementcross-functional leadershipclient satisfactionstrategic thinkingnegotiation skillsproblem-solvingteam collaborationexecutive engagement
Certifications
Bachelor's degreeMBA