Client Partner – Account Manager, Retail & CPG
EXL
full-time
Posted on:
Location Type: Remote
Location: Washington • United States
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Salary
💰 $150,000 - $180,000 per year
About the role
- Client relationship management and growth: manage assigned client relationships across retail and CPG.
- Grow revenue within the assigned portfolio by developing new relationships across multiple buying centers and increasing presence across client relationships.
- Client delivery assurance: collaborate with all delivery stakeholders involved to ensure fulfillment of all commitments to the client
- Account planning and governance: create the account plan including relationships required, opportunities to be pursued, price decisions, etc.
Requirements
- Bachelor’s degree preferably with a Major in Business
- At least 10 years of experience in either management positions at large Retail or CPG organizations and/or in Consulting or BPO industry (with recent experience working with a Retail or CPG client portfolio).
- Significant business development, program and delivery management experience to Retail and/or CPG clients.
- Understanding client P&Ls, KPIs, and operating models
- Track record as client partner in rapidly growing client relationships
- Track record of interacting and building relationships at CXO level
- Strong executive presence
- Hands-on experience with RFP responses, proposal creation, content development and leading proposal presentations
- Experience in solution shaping & value framing turning business problems into AI/data use cases
- Strong leadership, interpersonal, communication, and presentation skills
- Strong knowledge and understanding of AI / ML concepts, promise of Generative AI and data fundamentals (data quality, pipelines, governance, privacy)
- Experience collaborating with large, multi-location teams in a matrix structure
- U.S. citizenship or permanent residency required.
Benefits
- To learn about the total rewards EXL offers please visit us at: https://www.exlservice.com/us-careers-and-benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
business developmentprogram managementdelivery managementclient P&L understandingKPI analysisoperating modelsRFP responsesproposal creationsolution shapingAI/data use cases
Soft Skills
client relationship managementexecutive presenceleadershipinterpersonal skillscommunication skillspresentation skillscollaborationaccount planninggovernancebuilding relationships
Certifications
Bachelor's degree in Business