EXL

Strategy, Sales Enablement – Lead

EXL

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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Job Level

Senior

About the role

  • Lead research and insight projects that drive strategic decisions and improve customer experience.
  • Use domain knowledge along with research and analytical skills for market sizing, market landscaping, workflow analysis and pricing analysis.
  • Analyse data, develop reports and dashboards, and communicate insights to the business across global and region-specific coverage areas.
  • Conduct Excel-based analysis linking multiple data points to identify impactful insights and trends.
  • Perform data preparation and quality control as needed to ensure data accuracy and integrity.
  • Liaise with key senior business stakeholders to understand their business problems and propose analytical solutions.
  • Conduct multi-source synthesis and integration of data using databases and secondary research, ensuring timely stakeholder engagement and communication.
  • Blend technical analytics skills with strong domain and business understanding to support marketing and commercial organisations in making the right strategic decisions.
  • Build and maintain expertise on the market landscape in the context of the business through individual learning and regular team interactions.
  • Support broader team programmes, processes, and simplification initiatives as needed.

Requirements

  • 10–12 years of experience in market research, analytics, customer experience, or a related field, with at least 5 years in a team lead or senior individual contributor role.
  • Good tenure within a recognised global consulting practice.
  • Post Graduate MBA or MSc Business or Management discipline from a recognised International Business School.
  • Strong proficiency in both qualitative and quantitative research methodologies, including the design and execution of comprehensive research plans.
  • Demonstrated experience in market sizing, landscaping, workflow analysis, and pricing analysis.
  • Proficiency in Excel-based analysis and the ability to link multiple data sources to surface impactful insights.
  • Experience working with cross-functional teams and managing relationships with external vendors and research partners.
  • Strong stakeholder management skills with the ability to engage and influence at a senior level.
Benefits
  • A competitive salary with a generous bonus
  • Private healthcare
  • Critical illness life assurance
  • Income protection insurance
  • A rewarding pension
  • Everyday financial well-being solutions, such as cash back cards, discounts, promotions, and offers from top retailers
  • A Cycle Scheme
  • Professional and personal development opportunities
  • Flexible hybrid working model
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
market researchanalyticscustomer experiencedata analysisExcel-based analysismarket sizingmarket landscapingworkflow analysispricing analysisqualitative research methodologies
Soft Skills
stakeholder managementcommunicationteam leadershiprelationship managementstrategic decision makinganalytical thinkingproblem solvinginfluencecollaborationengagement
Certifications
Post Graduate MBAMSc BusinessMSc Management