Senior Quality Analyst
EXL
full-time
Posted on:
Location Type: Hybrid
Location: Chennai • India
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Job Level
About the role
- Review the work performed by AR Analyst team and document any quality issues.
- Review call quality issues on various parameters such as conversational skills, claims resolution, and voice quality.
- Participate in developing process documentation.
- Provide feedback and work with the training team to provide remedial training.
- Always be at the forefront of ethical behavior and never be a bystander.
Requirements
- Should be Graduate
- Should have worked as a Quality Controller for AR Analysis for at least one year with medical billing service providers or should have minimum 5 years’ experience as AR Analyst
- Must have very good knowledge of medical billing and be confident in process knowledge.
- Experience in the end-to-end Healthcare process for the audit
- Adapting to new situation challenges whenever required.
- Adhere to all company policies and procedures.
- Minimum 1 year of experience as Quality Analyst or having 6+ years of experience as AR Analyst
Benefits
- High Speed internet connection at home, must be broadband with minimum of 100 MBPS Speed or above
- Must understand and adhere with telecommuter policy
- Must have power backup to mitigate power outage
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
quality controlmedical billingprocess documentationclaims resolutionauditinghealthcare process
Soft Skills
feedbacktrainingethical behavioradaptability