Account Manager
EXL
full-time
Posted on:
Location Type: Hybrid
Location: United States
Visit company websiteExplore more
About the role
- Serve as the main liaison between assigned clients and internal delivery, product, and support teams.
- Develop a deep understanding of client business goals, pain points, and success metrics.
- Proactively manage relationships to ensure satisfaction, retention, and growth of client accounts.
- Lead regular client meetings, QBRs (Quarterly Business Reviews), and feedback sessions to monitor engagement and performance.
- Collaborate with cross-functional teams to ensure timely and high-quality delivery of services and solutions.
- Identify opportunities for upselling, cross-selling, and service expansion.
- Monitor client health through KPIs, satisfaction surveys, and issue resolution tracking.
- Address client concerns or escalations promptly and effectively.
- Keep abreast of industry trends and client-specific developments to provide strategic input and value-added insights.
- Maintain accurate client records, activity logs, and reports using CRM tools
Requirements
- 8+ years of experience in client relationship management, account management, or customer success roles, preferably in IT services, SaaS, or consulting industries.
- Strong ability to build trust, influence decision-makers, and maintain long-term partnerships.
- Excellent communication, presentation, and negotiation skills.
- Proven track record of managing enterprise clients or high-value accounts successfully.
- Ability to understand complex business challenges and align internal capabilities with client needs.
- Ability to multitask, prioritize work, and manage competing deadlines in a fast-paced environment.
Benefits
- EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
client relationship managementaccount managementcustomer successcommunicationpresentationnegotiationtrust buildinginfluencemultitaskingprioritization