
Senior Engagement Manager
EXL
full-time
Posted on:
Location Type: Hybrid
Location: Austin • Texas • United States
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Salary
💰 $180,000 per year
Job Level
About the role
- Set the Analytics Vision: Define and execute the enterprise analytics strategy, ensuring alignment with organizational objectives and driving measurable business outcomes.
- Lead and Mentor: Guide a team of Product Analysts and Data/BI Engineers, strengthening analytical rigor, solution craftsmanship, and professional growth.
- Partner and Advise: Collaborate with business stakeholders to uncover requirements, shape problem statements, and recommend best-in-class data and technology solutions.
- Translate to Action: Convert business needs into structured analytical workstreams, ensuring clarity of scope, prioritization, and delivery.
- Influence Through Insight: Leverage data storytelling, behavioral analytics, and cross-functional collaboration to embed a data-driven mindset across Product, Marketing, Engineering, and Design.
- Orchestrate Solution Delivery: Oversee the full lifecycle of data-driven solutions—from research and ideation to design, development, testing, and deployment—ensuring scalability and adoption.
- Measure What Matters: Establish, monitor, and evolve KPIs for product and operational initiatives, presenting insights that guide decisions at both operational and executive levels.
- Advance Analytical Innovation: Develop new analytical frameworks, statistical techniques, and predictive models to deepen understanding of product performance and customer journey
Requirements
- Bachelor’s degree in engineering: Data Science, Computer Science, Statistics, Business Analytics, or related field; Master’s degree preferred but not required
- 10+ years’ of experience with 6+ years' professional experience working in analytics’ space, working with a manufacturing client or adjacent consumer industries like Retail/ Energy
- 3+ years of people leadership or informal mentorship of analytical teams
- Strong analytics focus on product, growth, project management
- Extensive knowledge of the manufacturing space including different sub-domains will be preferred
- Sound knowledge of applied statistics, experimental design, data science techniques
- Good SQL knowledge and experience, authoring queries working with variety of data platforms, and business intelligence systems / visualization tools (e.g., PowerBI/ Tableau)
- Experience with cloud-based technologies like Azure and Databricks
- Excellent communication skills, including the ability to clearly and effectively communicate and present analysis findings to stakeholders at all levels. Must be adept at translating analysis into cohesive, concise insights
- Close attention to detail and a commitment to accuracy
- Strong organizational skills and the ability to effectively prioritize in a deadline-driven atmosphere
- Creativity and strong critical thinking skills
Benefits
- For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analyticsapplied statisticsexperimental designdata science techniquesSQLdata visualizationpredictive modelinganalytical frameworksKPI developmentproject management
Soft Skills
leadershipmentorshipcommunicationattention to detailorganizational skillscritical thinkingcreativitycollaborationproblem-solvingdata storytelling