EXL

Senior Engagement Manager

EXL

full-time

Posted on:

Location Type: Hybrid

Location: AustinTexasUnited States

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Salary

💰 $180,000 per year

Job Level

About the role

  • Set the Analytics Vision: Define and execute the enterprise analytics strategy, ensuring alignment with organizational objectives and driving measurable business outcomes.
  • Lead and Mentor: Guide a team of Product Analysts and Data/BI Engineers, strengthening analytical rigor, solution craftsmanship, and professional growth.
  • Partner and Advise: Collaborate with business stakeholders to uncover requirements, shape problem statements, and recommend best-in-class data and technology solutions.
  • Translate to Action: Convert business needs into structured analytical workstreams, ensuring clarity of scope, prioritization, and delivery.
  • Influence Through Insight: Leverage data storytelling, behavioral analytics, and cross-functional collaboration to embed a data-driven mindset across Product, Marketing, Engineering, and Design.
  • Orchestrate Solution Delivery: Oversee the full lifecycle of data-driven solutions—from research and ideation to design, development, testing, and deployment—ensuring scalability and adoption.
  • Measure What Matters: Establish, monitor, and evolve KPIs for product and operational initiatives, presenting insights that guide decisions at both operational and executive levels.
  • Advance Analytical Innovation: Develop new analytical frameworks, statistical techniques, and predictive models to deepen understanding of product performance and customer journey

Requirements

  • Bachelor’s degree in engineering: Data Science, Computer Science, Statistics, Business Analytics, or related field; Master’s degree preferred but not required
  • 10+ years’ of experience with 6+ years' professional experience working in analytics’ space, working with a manufacturing client or adjacent consumer industries like Retail/ Energy
  • 3+ years of people leadership or informal mentorship of analytical teams
  • Strong analytics focus on product, growth, project management
  • Extensive knowledge of the manufacturing space including different sub-domains will be preferred
  • Sound knowledge of applied statistics, experimental design, data science techniques
  • Good SQL knowledge and experience, authoring queries working with variety of data platforms, and business intelligence systems / visualization tools (e.g., PowerBI/ Tableau)
  • Experience with cloud-based technologies like Azure and Databricks
  • Excellent communication skills, including the ability to clearly and effectively communicate and present analysis findings to stakeholders at all levels. Must be adept at translating analysis into cohesive, concise insights
  • Close attention to detail and a commitment to accuracy
  • Strong organizational skills and the ability to effectively prioritize in a deadline-driven atmosphere
  • Creativity and strong critical thinking skills
Benefits
  • For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analyticsapplied statisticsexperimental designdata science techniquesSQLdata visualizationpredictive modelinganalytical frameworksKPI developmentproject management
Soft Skills
leadershipmentorshipcommunicationattention to detailorganizational skillscritical thinkingcreativitycollaborationproblem-solvingdata storytelling