Senior Associate, Client Engagement Lead
EXL
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
Tech Stack
About the role
- Build and maintain strong relationships with key Diversified Industries clients.
- Act as the primary contact for strategic discussions, understanding client needs and identifying opportunities for value creation through consultative engagement.
- Lead development of tailored technical proposals in collaboration with cross-functional teams.
- Design innovative solutions in areas like data modernization, data operations, AI, marketing, and finance & accounting, ensuring proposals are practical, competitive, and aligned with best practices.
- Monitor account performance and drive growth through up-sell and cross-sell opportunities in collaboration with Sales and Account leadership.
- Achieve revenue targets by expanding service offerings and leveraging emerging technologies such as AI, cloud, and data platforms.
- Coordinate across advisory, technology, and operations teams to ensure seamless delivery.
- Promote collaboration, resolve interdependencies, and foster knowledge sharing for efficiency and innovation.
- Stay current on industry trends, regulatory changes, and competitive dynamics.
- Contribute to thought leadership through client presentations, webinars, and whitepapers.
- Mentor and guide junior team members, fostering a high-performance culture and building capabilities in client management and solution design.
Requirements
- Minimum of 10 plus years in one or more of the following industries: CPG/Retail, Energy/Infrastructure, Manufacturing, Communications, Media, Sports & Gaming,with at least 5 years in a leadership or client-facing role.
- Proven track record in managing multimillion-dollar accounts, driving revenue growth, and leading cross-functional teams.
- Strong expertise in technical design discussions and the ability to provide strategic consulting to enable large-scale engagements is essential for this role.
- Extensive experience in CPG/Retail, Energy/Infrastructure, Manufacturing, Communications, Media, or Sports & Gaming, with knowledge of a variety of functional areas such as vendor management, supply chain, marketing, and finance.
- Strong technical foundation with exposure to data management, analytics, cloud platforms, and AI-driven solutions.
- Familiarity with modern technology ecosystems such as hyperscalers (AWS, Azure, GCP), Databricks, Snowflake, and emerging AI/ML tools.
- Ability to manage and lead technical delivery teams, ensuring successful execution of client engagements.
- Skilled in proposal development, technical workflow design, and driving large-scale implementations.
- Excellent communication and presentation skills, capable of translating complex concepts for diverse audiences.
- Proven ability to handle multiple engagements simultaneously, balancing priorities in a matrixed environment.
- Strong understanding of Enterprise Data Management (EDM) solutions and related tools, enabling informed client discussions.
- Adept at adapting methodologies to client needs to deliver value and maintain profitability.
- Experience in mentoring teams and conducting internal training programs.
- Ability to resolve conflicts effectively and maintain strong client relationships.
Benefits
- EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data managementanalyticscloud platformsAI-driven solutionsproposal developmenttechnical workflow designlarge-scale implementationsvendor managementsupply chainfinance
Soft Skills
communicationpresentationconflict resolutionmentoringclient managementcollaborationleadershipstrategic consultingknowledge sharingbalancing priorities