EXL

Program Manager – Engagement Management

EXL

full-time

Posted on:

Location Type: Hybrid

Location: United States

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Job Level

SeniorLead

Tech Stack

Cloud

About the role

  • Own end-to-end program management for EXLdata.ai client engagements (demos, POCs, pilots, rollouts)
  • Drive planning, execution, tracking, and delivery across multiple concurrent client programs
  • Manage scope, timelines, dependencies, risks, and escalation paths
  • Act as the primary coordination point across client stakeholders, Engagement Leads, and internal EXL teams
  • Ensure clear alignment on engagement objectives, success criteria, and delivery milestones
  • Support executive-level communication and engagement governance
  • Coordinate across Platform agent teams (Data Engineering, Data Quality, Governance, Migration, Annotation, DataOps) to ensure engagement readiness
  • Ensure platform features, agent workflows, and demo assets are aligned to client-specific use cases
  • Track feature dependencies and readiness impacting active engagements
  • Drive structured execution of demos and POCs, including environment readiness, synthetic data, workflows, and narratives
  • Coordinate timelines and responsibilities across presales, solution architecture, and engineering teams
  • Ensure repeatable, high-quality engagement execution
  • Establish engagement governance cadence (status reviews, risk reviews, leadership updates)
  • Maintain program plans, RAID logs, engagement dashboards, and executive summaries
  • Proactively identify delivery risks and drive mitigation

Requirements

  • 12+ years of experience in Program Management, Engagement Management, or Delivery Leadership
  • Strong background managing **client-facing, multi-workstream programs**
  • Experience coordinating across data, analytics, cloud, or AI-driven platforms
  • Proven stakeholder management skills, including senior client and internal leadership
  • Strong communication, planning, and execution discipline
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
program managementclient engagementscope managementrisk managementdata engineeringdata qualitydata governancedata migrationdataOpsanalytics
Soft Skills
stakeholder managementcommunicationplanningexecution disciplinecoordinationleadershiprisk identificationengagement governancealignmentdelivery execution