Senior Analyst – Platform Technology
EXL
full-time
Posted on:
Location Type: Hybrid
Location: Noida • India
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Job Level
About the role
- Able to answer calls and understand user requirement to provide a good customer service over phone
- Reset and/or unlock users’ AD Account / Password.
- Assist in troubleshooting VPN connectivity and certificate related issues.
- Ability to operate at all levels within the organization and cross functionally within multiple client organizations
- Ability to troubleshoot issues that may cross functional area boundaries, i.e. database, storage, system, and network
- Acknowledge, resolve and/or escalates issues in a timely fashion
- Strictly adhere to defined SLAs
- Understand business requirements for customer base and be able to translate them into technical requirements
- Ensure the highest levels of customer satisfaction
- Specific areas of responsibilities include: Self driven towards evaluating advanced technologies & recommending the right solutions
Requirements
- At least 2 years of experience in Service Desk remote desktop support
- Fluent in English has prior experience of Interaction with US based end-users
Benefits
- Health insurance
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
AD Account managementVPN troubleshootingcertificate managementremote desktop supportdatabase troubleshootingstorage troubleshootingsystem troubleshootingnetwork troubleshooting
Soft Skills
customer servicecommunicationproblem-solvingcross-functional collaborationtime managementself-drivencustomer satisfaction focus