EXL

Senior Engagement Manager, Collections Strategy

EXL

full-time

Posted on:

Location Type: Hybrid

Location: San Francisco • California • United States

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Job Level

Senior

Tech Stack

PythonSQL

About the role

  • Serve as the main client contact, engaging with senior stakeholders.
  • Design and optimize collections strategies across channels and segments.
  • Track key metrics (RPC, recovery rates, roll rates) and recommend improvements.
  • Oversee policy changes, test new approaches, and monitor market trends.
  • Partner with operations and vendors to execute strategy and drive results.
  • Lead analytical projects and coordinate with offshore teams for delivery

Requirements

  • 7+ years of experience in Collections strategy, along with in consulting, solution design and client management
  • SQL, Python
  • Policy optimization and experience with Banks / FinTechs
  • Unsecured lending expertise (Acquisitions/Underwriting)
  • Demonstrable leadership ability, superior problem solving and people management skills
  • Excellent communication, presentation and story building skills in a consulting setup
  • Master's degree in economics, mathematics, computer science/engineering, operations research or related analytics areas; candidates with BA/BS degrees in the same fields from the top tier academic institutions are also welcome to apply

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SQLPythoncollections strategypolicy optimizationunsecured lendingconsultingsolution designanalyticsdata analysismetrics tracking
Soft skills
leadershipproblem solvingpeople managementcommunicationpresentationstory building
Certifications
Master's degreeBA/BS degree