EXL

Senior Executive – Collections

EXL

full-time

Posted on:

Location Type: Hybrid

Location: Noida • India

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Job Level

Senior

About the role

  • Demonstrates ability to perform all appropriate tasks within Collection Department. **
  • Ability to manage their portfolio in High Radius regarding day-to-day activities appropriate for collection of aged accounts receivable assuring all functions are covered within guidelines established, elevating as appropriate to resolve issues timely. Requires moderate assistance from Collections Manager. **
  • Execute plan established with their Collections Manager to contact all customers within portfolio responsibility reducing A/R balances to meet A/R goals of Current A/R aging balance of 90%. **
  • High level of understanding of Dispute Resolution/ Problem set up for items forwarded to field for resolution including appropriate follow up. **
  • Customer transaction management and reconciliation of invoices, unapplied cash, credit & debit memos. **
  • Route customer service emails and phone calls to the appropriate department for resolution **
  • Develops multi-level relationships in Employbridge organization to enhance ability to work with senior field management regarding resolution of elevated issues. **
  • Demonstrates company and department core values, operating principles, and customer service standard. **
  • High level of knowledge of accounts over credit limit as it relates to customer activity current and ongoing. **
  • Other duties as assigned.

Requirements

  • Minimum 3 years of collection experience required**
  • Collection experience in a variety of industries**
  • Experience in high volume, high activity environment**
  • Excellent customer service skills**
  • Intermediate excel experience**
Benefits
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
accounts receivabledispute resolutioncustomer transaction managementinvoice reconciliationunapplied cash managementcredit memo managementdebit memo managementhigh volume collectionsExcel
Soft skills
customer servicerelationship buildingproblem solvingcommunicationorganizational skills