EXL

Senior Executive – Collections

EXL

full-time

Posted on:

Location Type: Hybrid

Location: Noida • India

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Job Level

Senior

About the role

  • Demonstrates ability to perform all appropriate tasks within Collection Department. **
  • Ability to manage their portfolio in High Radius regarding day-to-day activities appropriate for collection of aged accounts receivable assuring all functions are covered within guidelines established, elevating as appropriate to resolve issues timely. Requires moderate assistance from Collections Manager. **
  • Execute plan established with their Collections Manager to contact all customers within portfolio responsibility reducing A/R balances to meet A/R goals of Current A/R aging balance of 90%. **
  • High level of understanding of Dispute Resolution/ Problem set up for items forwarded to field for resolution including appropriate follow up. **
  • Customer transaction management and reconciliation of invoices, unapplied cash, credit & debit memos. **
  • Route customer service emails and phone calls to the appropriate department for resolution **
  • Develops multi-level relationships in Employbridge organization to enhance ability to work with senior field management regarding resolution of elevated issues. **
  • Demonstrates company and department core values, operating principles, and customer service standard. **
  • High level of knowledge of accounts over credit limit as it relates to customer activity current and ongoing. **
  • Other duties as assigned.

Requirements

  • Minimum 3 years of collection experience required**
  • Collection experience in a variety of industries**
  • Experience in high volume, high activity environment**
  • Excellent customer service skills**
  • Intermediate excel experience**
Benefits
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
accounts receivabledispute resolutioncustomer transaction managementinvoice reconciliationunapplied cash managementcredit memo managementdebit memo managementhigh volume collectionsExcel
Soft Skills
customer servicerelationship buildingproblem solvingcommunicationorganizational skills