Executive – Customer Care, Non-Voice Transaction Processing
EXL
full-time
Posted on:
Location Type: Hybrid
Location: Gurugram • 🇮🇳 India
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Interaction with clients through email for query resolution
- Maintaining high accuracy and productivity standards
- Building and maintaining good working relationships with customers
- Participate in process improvement initiatives
- Be flexible and change ready in a dynamic work environment
Requirements
- Must be graduate
- Must have working knowledge on GDS (any)
- Must have knowledge of working on GDS
- Must have knowledge of Refunds, Fares & pricing
- Travel certification is required.
- Must have knowledge of different fare and routing types
- Good communication skills
- Good Travel geographical knowledge
- Maintaining high accuracy, productivity standards and should have willingness to learn.
- Will have Interaction with clients through email for query resolution and should build and maintain good working Relationships with customers.
- Participate in process improvement initiatives, be flexible and change ready in a dynamic work environment.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
GDSRefundsFaresPricingFare typesRouting typesTravel geographical knowledge
Soft skills
CommunicationRelationship buildingFlexibilityAdaptabilityWillingness to learnAccuracyProductivity
Certifications
Travel certification