Program Manager

• Lead strategic planning, execution, and delivery of enterprise-level SCRM (Supply Chain Risk Management) and parts SaaS solutions.
• Act as primary customer-facing senior leader, aligning Exiger’s delivery with customer objectives.
• Oversee cross-functional program teams, ensuring accountability, communication, and collaboration across product, engineering, operations, and customer success.
• Identify, assess, and mitigate program risks to ensure customer satisfaction and business continuity.
• Develop and maintain program roadmaps, ensuring milestones and deliverables are met on time and within budget.
• Establish and maintain governance structures, reporting, and performance metrics for large-scale programs.
• Serve as escalation point for customer leadership and internal stakeholders.
• Drive continuous improvement by identifying best practices and process enhancements for future engagements.
• Provide program updates that include milestones achieved, metrics, and customer value realization.
• Deliver transformation projects by leading organizational change, integrating new technologies, modernizing legacy processes, and ensuring seamless adoption across diverse stakeholder groups.
• Shape transformation roadmaps that align with both Exiger’s platform capabilities and customer modernization objectives, balancing innovation with mission assurance.
• Guide cross-functional technical and business teams to implement scalable solutions that improve operational efficiency, risk visibility, and mission outcomes.

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