Customer Success Manager

• Manage day-to-day relationships with Exiger customers focused on third party and supply chain risk management using Exiger technology
• Support customers to optimize their return-on-investment in Exiger technology and due diligence products
• Manage customer’s day-to-day external relationships across a customer portfolio and their usage of Exiger’s Technology Products
• Provide superior customer experience by coordinating to meet and set customer expectations, advising on best practices, and evaluating and actioning customer feedback
• Communicate to internal stakeholders on customer activity, pipeline, feedback and issues; support Account Management and Sales with opportunities, QBRs, optimization proposals and Change Orders
• Ensure Technology Product issues are resolved promptly and that optimization and changes are executed when required
• Coordinate with Application Support, Product, Delivery and Account Management to deliver full suite of expertise to customer accounts
• Act as an Exiger brand ambassador by exhibiting positive and professional behavior internally and externally
• Educate and train customers on Exiger products, scopes, and processes
• Effectively manage and balance workload to complete customer-facing responsibilities and internal tasks, prioritizing customer requests while maintaining high service standards
• Contribute to other business activities such as supporting the delivery of products and services to customers
• Evaluate feedback from customers about products and services, disseminate to appropriate stakeholders and assist with resolution
• Ensure all relevant internal stakeholders are well-informed of customer activity, pipeline, feedback, and issues

Senior Manager, Customer Success

CRM Marketing Specialist