Customer Success Manager

• Support customers to optimize their return-on-investment in Exiger technology and due diligence products
• Manage the customer’s day-to-day external relationships across a customer portfolio and their usage of Exiger’s Technology Products
• Provide superior customer experience across all customer engagements; coordinate to meet and set customer expectations, advise on best practices, and evaluate and action customer feedback
• Communicate to relevant internal stakeholders on customer activity, pipeline, feedback and issues; support Account Management and Sales by communicating opportunities and contributing to Quarterly Business Review presentations, Optimization proposals and Change Orders
• Ensure any Technology Product issues are resolved as expeditiously as possible and that the Technology delivers at an optimum level according to the customer’s use case
• Coordinate with Application Support, Product, Delivery and Account Management to ensure Exiger’s full suite of expertise is brought to bear on the customer account
• Act as an Exiger brand ambassador by exhibiting positive and professional behavior both internally and externally
• Educate and train customers on Exiger products, scopes, and processes
• Effectively manage and balance workload to complete customer-facing responsibilities and internal tasks, prioritizing customer requests while maintaining high service levels
• Contribute to supporting the delivery of products and services to customers and evaluate feedback to assist with resolution and dissemination to stakeholders

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