Technical Support Specialist – T&D

EXFO

Technical Support Specialist providing hands-on client support via phone, email, and on-site visits. Collaborating internally to resolve issues and ensure customer satisfaction.

Posted 7/29/2026full-timeMontreal • 🇨🇦 CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer technical service with a focus on problem resolution and customer satisfaction. Proficient in coordinating with internal teams to enhance service delivery and support continuous improvement initiatives.

Highest-signal resume keywords

Customer Technical ServiceProblem ResolutionInternal Support CoordinationCustomer SatisfactionContinuous Improvement

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical SupportIssue ResolutionCustomer ServiceProblem SolvingTechnical Troubleshooting

Soft Skills

CommunicationInterpersonal SkillsCollaborationAdaptability

Industry Keywords

Computer ScienceElectronicsOpticsPhysicsTelecommunications

About the role

Key responsibilities & impact

Provide hands-on support to customers by phone, email, and during on-site visits
Independently resolve common and moderately complex issues
Coordinate efforts with internal teams to deliver fast and effective solutions
Ensure customer satisfaction and support continuous improvement

Requirements

What you’ll need

College diploma in Computer Science, Electronics, Optics, Physics, or Telecommunications
Minimum of 4 years’ experience in customer technical service or internal support
Proficiency in English

Benefits

Comp & perks

EXFO is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.