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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Telecommunications and Optics, with a strong focus on customer training and support for testing equipment in the network service provider market. Capable of developing customized solutions and maintaining key relationships to ensure product acceptance and customer satisfaction.
Highest-signal resume keywords
Telecommunications KnowledgeOptical Layer TechnologyCustomer Training DevelopmentTechnical Proposal WritingExcellent Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
OTDRLoss TestDispersionDWDMPONFTTxSDHATMGigabit EthernetVoice Over IP
Soft Skills
Customer-OrientedAction-DrivenGood JudgmentHighly ResponsibleCourteous
Certifications & Qualifications
Degree in TelecommunicationsDegree in Optics
Industry Keywords
Network Service ProviderField EvaluationsRFP ResponseCompetitive IntelligenceProduct Management
About the role
Key responsibilities & impact- Support EXFO Sales and Account Team by promoting testing equipment into the network service provider market
- Provide support presence at trade shows, conferences, and customer demonstrations focusing on technical product applications
- Develop and deploy customer training curriculum in coordination with Sales Manager and Account Management Team
- Participate in field evaluations to ensure customers are properly trained and tutored on EXFO testing solutions
- Manage aspects of Customer evaluations in close coordination with sales and account manager to ensure product approval
- Respond to RFPs in close coordination with sales manager to provide the best positive response to all technical requirements
- Provide solution proposals and justification to suit customer needs
- Maintain close supportive relationships with focus accounts to ensure smooth acceptance of products
- Provide customized test plans and job aids to ensure smooth acceptance of products
- Provide market interface between Product Management Team and customers by developing and maintaining key relationships at focus accounts
- Advise Product Management Team on product feature/road map to coordinate with upcoming customer requirements
- Provide competitive intelligence – feature set, road map, pricing
Requirements
What you’ll need- Entry level position with 1 to 3 years of equivalent experience in Telco operator or service provider
- Degree holder/and or equivalent in Telecommunications or Optics
- Knowledge of physical and optical layer technology and applications (OTDR, loss test, dispersion, DWDM, PON and FTTx)
- Knowledge of Protocols technology and applications (SDH, next generation SDH, ATM, Frame Relay, Gigabit Ethernet, Voice over IP, xDSL etc.)
- Ability to travel. Approximately 70% travel required
- Extremely customer-oriented
- Action- and results-driven
- Good judgment
- Highly responsible and courteous
- Excellent communication and interpersonal skills
Benefits
Comp & perks- Equal opportunity employer
- Creating an inclusive environment for all employees