EXFO

Application Engineer

EXFO

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇲🇾 Malaysia

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Job Level

Mid-LevelSenior

About the role

  • Act as trusted advisor and pre-sales technical manager for EXFO test & measurement solutions
  • Own pre-sales cycle: engage customers, support proposals, pricing estimates, resource requirements, timelines, SOW language, and acceptance test plans
  • Support sales team to close opportunities and achieve regional sales/business development objectives
  • Serve as technical interface between SEA customers, sales, product management, post-sale support, and R&D from HQ
  • Develop and deliver product presentations, demos, POC deployments and field trials
  • Ensure demo equipment deployment and adoption for trials; provide post-implementation onsite troubleshooting support
  • Maintain documented customer profiles and accurate CRM data for every quoted opportunity
  • Provide customer feedback to corporate HQ on features, issues, success stories, and competitive intelligence

Requirements

  • 5+ years of experience selling in consultative, direct sales, and team environments
  • Degree in Telecommunications, Engineering (Electronics) or equivalent; Business degree an asset
  • Strong knowledge of fiber testing methodologies, high-speed transmission (100G/400G & above), optical spectrum, fiber monitoring, and wireless technology testing
  • Competent knowledge of reflectometry technology (OTDR) and ITU‑T standards for transmission system testing
  • Sound knowledge of transmission technologies: SDH, OTN, WDM, SyncE, PTP, CPRI, Fiber Channel
  • Strong knowledge in Fiber Optic Testing, PON, MPLS/IPVPN/Ethernet Technologies, DWDM
  • Telecom/Wireless/Wireline experience; telecom carrier (fixed line and wireless) knowledge
  • Familiarity with open global specifications (3GPP, 3GPP2) and wireless protocols (3G, 4G/LTE, 5G)
  • Competent knowledge and experience of network testing tools and monitoring systems
  • Familiar with MS Office, Visio, MS Project
  • Customer-facing experience; effective oral and written communication and presentation skills
  • Ability to combine technical mindset with understanding of customer business requirements and cross-sell products and services
  • Self-motivated, team player, self-starter, adaptable, strong planning and organizational skills
  • Ability and willingness to travel up to 50%
  • English proficiency (read/write/speak) mandatory; local languages advantageous
  • Any other combination of experience/studies will be considered

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
fiber testing methodologieshigh-speed transmissionoptical spectrumfiber monitoringwireless technology testingreflectometry technologyITU-T standardstransmission technologiesFiber Optic Testingnetwork testing tools
Soft skills
customer-facing experienceeffective communicationpresentation skillsself-motivatedteam playeradaptablestrong planning skillsorganizational skills