Customer Success Manager

Exely - Direct Drive for Your Hotel Sales

Customer Success Manager helping Thai hotels grow online revenue with Exely’s digital tools. Analyzing hotel systems and guiding measurable improvements through calls and in-person meetings.

Posted 8/20/2026full-timeBangkok • 🇹🇭 ThailandJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Account Management and Revenue Management within the hotel and e-commerce sectors, leveraging strong analytical skills and proficiency in CRM tools to drive client success and revenue growth.

Highest-signal resume keywords

Account ManagementRevenue ManagementStrong Analytical SkillsProficient in CRM SoftwareBilingual in Thai and English

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Revenue Structure KnowledgeSales ExperienceMarketing ExperienceCustomer Success ExperienceE-commerce Experience

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationProactive Relationship Building

Tools & Technologies

ExcelPower BIZendeskOmnideskJira

Industry Keywords

HotelsOTAsHotelTechIT CompaniesAirlines

About the role

Key responsibilities & impact

Help hotels in Thailand grow their online revenue using Exely’s digital tools
Analyze clients’ current setup, website, booking engine, PMS, OTA presence, and identify growth opportunities
Build clear recommendations to improve efficiency and profit
Guide hoteliers through regular calls and on-site meetings to implement solutions
Drive measurable client results
Meet KPIs including revenue growth, at least 15 in-person meetings per month, and successfully implemented recommendations
Participate in HR screening, a test task, and professional interviews with hiring managers
Potential career progression to Business Development Manager or Account Manager

Requirements

What you’ll need

Based in Bangkok/Pattaya, Thailand
At least 1 year hands-on experience within Account Management, Sales, Revenue Management, Customer Success, Hotels, OTAs, HotelTech, IT companies, e-commerce, or airlines
Experience in OTA/hotels revenue, sales, marketing, or e-commerce departments would be a great advantage
Knowledge of hoteliers' revenue structure would be a great advantage
Strong written and verbal communication skills in Thai and English
Native Thai and advanced English
Very proactive and able to build strong relationships with clients
Strong analytical skills
Comfortable with CRM and computer software, including Excel and Power BI
Comfortable with ticket and helpdesk systems, including Zendesk, Omnidesk, or Jira
Ready to travel across Bangkok/Pattaya

Benefits

Comp & perks

Competitive salary based on your experience
Commissions based on KPI
It's remote full time job with working hours 09AM-6PM (timezone where you are located in)
Laptop, headset and mobile phone for work
Dedicated training manager, onboarding and constant support from an experienced manager
Initial accompaniment by members of the international team to meetings
Fast-paced, constantly growing start-up environment with full support from the established international team
Company covers business trips around Thailand
Network activities with colleagues from around the world
Online and offline camps, workshops and gatherings