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About the role
Key responsibilities & impact- Own the full accounts receivable lifecycle, including billing oversight, invoicing accuracy, collections, cash application, and aging management
- Ensure invoices are generated accurately and on time in alignment with client contracts and pricing structures
- Monitor and actively manage A/R aging, driving reduction in past due balances and improving DSO
- Establish and enforce collections strategies, including escalation paths for high-risk or delinquent accounts
- Oversee credit management, write-offs, and dispute resolution in line with company policy
- Manage and develop the Billing & Collections Specialist, setting priorities, tracking performance, and ensuring quality execution
- Provide day-to-day guidance on billing workflows, collections outreach, and issue resolution
- Create accountability around billing timelines, follow-ups, and client communication standards
- Partner with Rev Ops, Client Success, and Onboarding to ensure accurate billing setup and smooth client transitions
- Collaborate with FP&A and Accounting to reconcile A/R, investigate variances, and support forecasting
- Act as the key liaison between Finance and client-facing teams on billing and payment issues
- Identify and implement improvements across billing, collections, and A/R reporting processes
- Strengthen internal controls related to invoicing, collections, and cash handling
- Drive automation and efficiency within systems (NetSuite, Salesforce, etc.)
- Prepare and analyze A/R reporting, including aging reports, collections metrics, and cash flow insights
- Support month-end close by reconciling A/R balances and investigating variances
- Assist with audits by providing documentation and supporting schedules
Requirements
What you’ll need- Bachelor’s degree in Accounting, Finance, or related field
- 5–8+ years of experience in accounts receivable, billing, or order-to-cash functions
- Prior experience managing or mentoring team members preferred
- Strong understanding of billing operations, collections strategies, and A/R reporting
- Experience in a SaaS or recurring revenue environment strongly preferred
- Proficiency in Excel and systems such as NetSuite and Salesforce
- Strong communication skills with the ability to manage client conversations around billing and collections
- Process-oriented with a focus on driving efficiency and accountability
Benefits
Comp & perks- Health insurance
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
accounts receivablebilling oversightinvoicing accuracycollectionscash applicationA/R aging managementcredit managementdispute resolutionA/R reportingmonth-end close
Soft Skills
team managementcommunicationprocess-orientedaccountabilityguidancecollaborationperformance trackingissue resolutionstrategic thinkingclient management
Certifications
Bachelor’s degree in AccountingBachelor’s degree in Finance