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About the role
Key responsibilities & impact- Support new clients in adopting the firm's digital tools: client portal, invoicing software, document upload, etc.
- Guide them in implementing their electronic invoicing processes: connecting to the dematerialization platform, uploading invoices, validation/approval workflow
- Create clear, tailored training materials (how-to sheets, tutorials, step-by-step guides) and deliver short training sessions, internal and/or external
- Act as the liaison between clients and internal teams to ensure smooth communication from the start of the relationship
- Identify issues, propose improvements, and contribute to optimizing our client onboarding process
- Detect additional client needs and escalate them to the designated chartered accountant
- You will be assigned a suitable client portfolio to maintain hands-on operational involvement in the role.
Requirements
What you’ll need- You are reliable and committed; you follow through on your commitments
- You have a strong client-service and commercial mindset
- You are proactive and don’t wait to be told what to do
- You can reflect on and challenge your own ideas
- You are organized, autonomous, and see tasks through to completion
- You find solutions and don’t get stuck on problems
- You have a solid understanding of how an accounting firm operates
- You have strong accounting and tax fundamentals
- You are very comfortable with digital tools and able to learn new skills independently
- You have knowledge of (or an active interest in) the electronic invoicing reform
- You can create clear training materials and deliver training sessions
- You can manage multiple client files in parallel.
Benefits
Comp & perks- A stimulating work environment within a rapidly growing group
- We support your professional development with regular training
- A modern, welcoming workspace
- Our ALAN health insurance fully covered (100%) by the employer
- Meal vouchers via SWILE card, 60% employer contribution
- 1 day of remote work per week
- Profit-sharing
- Our Works Council (CSE) provides access to special offers
- Various events throughout the year such as themed meals (raclette, crepe parties...), sporting events (Breast Cancer Awareness Month activities, La Rochelle Marathon...), and more.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Accounting FundamentalsElectronic Invoicing ProcessesClient Onboarding OptimizationTraining Material DevelopmentDocument Upload Management
Soft Skills
Proactive Problem SolvingOrganizational SkillsReliabilityAutonomyCommunication Skills
