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About the role
Key responsibilities & impact- Support new clients in adopting the firm's digital tools: client portal, invoicing software, document uploads, etc.
- Guide them in implementing their electronic invoicing processes: connecting to the dematerialization platform, uploading invoices, and setting up approval workflows.
- Create clear, tailored educational materials (how-to sheets, tutorials, step-by-step guides) and deliver short training sessions, internal and/or external.
- Act as the liaison between clients and internal teams to ensure smooth communication from the outset of the relationship.
- Identify issues, propose improvements, and contribute to optimizing our client onboarding process.
- Detect additional client needs and escalate them to the designated chartered accountant.
- You will be assigned an appropriate client portfolio to maintain hands-on operational involvement in the role.
Requirements
What you’ll need- You are reliable and committed; you follow through on your commitments.
- You have a strong client-service and commercial mindset.
- You are proactive and do not wait to be told what to do.
- You are able to self-reflect and challenge your own ideas.
- You are organized, autonomous, and see tasks through to completion.
- You find solutions and do not get stuck on problems.
- You have a good understanding of how an accounting firm operates.
- You have a solid foundation in accounting and tax principles.
- You are very comfortable with digital tools and able to learn independently.
- You have knowledge of (or an active interest in) the electronic invoicing reform.
- You are capable of creating clear educational materials and delivering training.
- You can manage multiple client files simultaneously.
Benefits
Comp & perks- A stimulating work environment within a fast-growing group.
- We support your professional development with regular training.
- A modern, friendly workspace.
- Company-provided ALAN health insurance fully covered by the employer.
- Meal vouchers via SWILE card, 60% employer contribution.
- One day of remote work per week.
- Profit-sharing.
- Our employee committee (CSE) provides access to special offers.
- Various events throughout the year such as group meals (raclette, crêpe parties...), sports events (Breast Cancer Awareness runs, La Rochelle marathon...), and more.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Accounting PrinciplesTax PrinciplesElectronic InvoicingClient OnboardingEducational Material Creation
Soft Skills
ReliabilityProactivityOrganizationProblem-SolvingSelf-Reflection
