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About the role
Key responsibilities & impact- Support new clients in getting started with the firm's digital tools: client portal, invoicing software, document upload, etc.
- Guide them in implementing their e-invoicing process: connecting to the dematerialization platform, submitting invoices, and managing the approval workflow
- Create clear, tailored learning materials (quick reference sheets, tutorials, step-by-step guides) and deliver short training sessions, internal and/or external
- Act as the liaison between clients and internal teams to ensure smooth communication from the outset
- Identify issues, propose improvements, and contribute to optimizing our client onboarding process
- Detect additional client needs and escalate them to the assigned chartered accountant
- You will be assigned an appropriate client portfolio to maintain hands-on operational experience.
Requirements
What you’ll need- You are reliable and committed; you follow through on your commitments
- You have a strong client-focused and commercial mindset
- You are proactive and take initiative without waiting to be told what to do
- You can reflect on and challenge your own ideas
- You are organized, autonomous, and complete your tasks to the end
- You find solutions and do not get stuck on problems
- You have a solid understanding of how an accounting firm operates
- You have strong accounting and tax fundamentals
- You are very comfortable with digital tools and able to upskill independently
- You have knowledge of (or an active interest in) the e-invoicing reform
- You can create clear instructional materials and deliver training
- You can manage multiple files or projects in parallel.
Benefits
Comp & perks- A stimulating work environment within a rapidly growing group
- We support your professional development with regular training
- A modern, friendly workspace
- Company health insurance (ALAN) fully covered by the employer
- Meal vouchers via SWILE card, with a 60% employer contribution
- One day of remote work per week
- Profit-sharing
- Our works council (CSE) provides access to special offers
- Numerous events throughout the year such as group meals (raclette, crepe parties...), sporting events (Pink October, La Rochelle Marathon...), and more.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Accounting FundamentalsE-Invoicing ProcessDigital Tools ProficiencyInstructional Material CreationWorkflow Management
Soft Skills
Proactive InitiativeOrganizational SkillsProblem-SolvingReliabilityCommunication
