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About the role
Key responsibilities & impact- Support new clients in adopting the firm's digital tools: client portal, invoicing software, document upload, etc.
- Guide them in implementing their electronic invoicing processes: connecting to the dematerialization platform, submitting invoices, and approval workflows
- Create clear, tailored educational materials (cheat sheets, tutorials, step-by-step guides) and deliver short training sessions, internal and/or external
- Act as a liaison between clients and internal teams to ensure smooth communication from the start of the relationship
- Identify issues, propose improvements, and contribute to optimizing our client onboarding processes
- Detect additional client needs and escalate them to the assigned chartered accountant
- You will be assigned an appropriate client portfolio to maintain hands-on operational experience in the role.
Requirements
What you’ll need- You are reliable and committed; you honor your commitments
- You have a strong client-service and commercial mindset
- You are proactive and do not wait to be told what to do
- You are able to self-reflect and challenge your own ideas
- You are organized, autonomous, and follow tasks through to completion
- You find solutions and do not get stuck on problems
- You have a solid understanding of how an accounting firm operates
- You have a strong foundation in accounting and taxation
- You are very comfortable with digital tools and able to upskill independently
- You have knowledge of (or a keen interest in) the electronic invoicing reform
- You can create clear educational materials and deliver trainings
- You can manage multiple files and projects in parallel.
Benefits
Comp & perks- A stimulating work environment within a fast-growing group
- We support your professional development with regular training
- A modern, friendly workspace
- Free ALAN health insurance, 100% employer-paid
- Meal vouchers via SWILE card, 60% employer contribution
- 1 day of remote work per week
- Profit-sharing
- Our CSE (works council) provides access to special offers
- Various events throughout the year such as meals (raclette, crepe parties...), sports and awareness events (Pink October activities, La Rochelle Marathon...), and more.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
AccountingTaxationElectronic InvoicingDocument ManagementWorkflow Management
Soft Skills
ReliabilityProactivityOrganizationProblem SolvingCommunication
