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About the role
Key responsibilities & impact- Support new clients in getting started with the firm's digital tools: client portal, invoicing software, document upload, etc.
- Guide them through implementing their electronic invoicing process: connecting to the e-invoicing platform, submitting invoices, and managing the approval workflow
- Create clear, tailored educational materials (how-to sheets, tutorials, step-by-step guides) and deliver short training sessions, internal and/or external
- Act as the link between the client and internal teams to ensure smooth communication from the outset of the relationship
- Identify malfunctions, propose improvements, and contribute to optimizing our client onboarding process
- Detect additional client needs and escalate them to the assigned chartered accountant
- In parallel, you will be assigned a tailored client portfolio to maintain hands-on operational involvement in the role.
Requirements
What you’ll need- You are reliable and committed, and you follow through on your commitments
- You have a genuine client-oriented and commercial mindset
- You are proactive and don’t wait to be told what to do
- You can reassess your ideas and challenge your own assumptions
- You are organized, autonomous, and see tasks through to completion
- You find solutions and do not get stuck on problems
- You have a solid understanding of how an accounting firm operates
- You have strong accounting and tax fundamentals
- You are very comfortable with digital tools and able to upskill independently
- You have knowledge of (or an active curiosity about) the electronic invoicing reform
- You are able to create clear instructional materials and deliver training
- You can manage multiple client files in parallel.
Benefits
Comp & perks- A stimulating work environment within a growing group
- Support for your professional development with regular training
- A modern, friendly workspace
- Company health insurance (ALAN) fully covered by the employer
- Meal vouchers via SWILE card, with 60% employer contribution
- 1 day of remote work per week
- Profit-sharing
- Our employee committee (CSE) offers special deals and benefits
- Numerous events throughout the year such as shared meals (raclette, crêpe parties...), sporting events (Breast Cancer Awareness activities, La Rochelle Marathon...) and many more.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
electronic invoicinginvoicing softwareclient portaldocument uploadapproval workfloweducational materials creationtraining deliveryclient onboarding optimizationaccounting fundamentalstax fundamentals
Soft Skills
reliabilityclient-oriented mindsetproactivityorganizational skillsautonomyproblem-solvingcommunicationadaptabilitycommitmentcuriosity
