Exclusive Networks

Operations Associate

Exclusive Networks

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇵🇭 Philippines

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Job Level

JuniorMid-Level

About the role

  • Assisting with process and system improvements, conducting quality reviews of orders processed by others in the organization, providing training, and other duties.
  • Proactively address, resolve, and/or escalate any operational issues affecting customer experience.
  • Manage communication with all sales departments, order and process all customer orders, returns, and ensure that all procedures are carried out according to best practices.
  • Follow proper protocols to ensure correct order entry and fulfillment.
  • When processing POs, quotes, and RMAs, ensure completeness and accuracy.
  • Enter data into a variety of organization software systems.
  • Work in cross-functional teams to define and review operational and logistical procedures, as well as to introduce new procedures as required.
  • Define and execute improvements to order management processes and technologies to streamline order delivery and improve customer service.
  • Assist in training other order entry employees in the development of skills and knowledge.
  • Support with the continuous development of processes and workflows.

Requirements

  • 3+ years of operations experience. Prior order management experience a plus.
  • Ability to prioritize workload and manage a high volume of orders at quarter and month-end close.
  • Intermediate to Advanced MS Office Application – MS Outlook and Excel
  • Excellent English verbal and written communicate skills.
  • General understanding of the quote-to-cash processes
  • High sense of urgency to achieve goals, results driven, communicates assertively, and willing to learn.
  • Ability to work well under pressure, customer focused and a team player.
  • Must be able to work PST hours (USA)
Benefits
  • Paid Leaves (Annual, Sick, Birthday, Well-being)
  • HMO (Upon regularization)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
order managementdata entryprocess improvementquality reviewcustomer order processingquote-to-cash processestrainingworkflow developmentlogistical proceduresMS Office
Soft skills
communicationprioritizationtime managementcustomer focusteam playerresults drivenassertivenessadaptabilityproblem-solvingability to work under pressure