exciting AG

Customer Service Representative, Polish language, Phone, Email, Chat

exciting AG

full-time

Posted on:

Location Type: Remote

Location: Serbia

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Handle all customer inquiries by phone and email to ensure customer satisfaction
  • Identify customer needs
  • Provide accurate information about products, procedures, and services
  • Collaborate with other departments to resolve complex customer inquiries according to customers' needs and requirements
  • Document and monitor customer interactions and feedback to identify trends and areas for improvement

Requirements

  • Enjoy working on the phone and have a strong customer- and service-oriented mindset
  • Team player, but also able to work independently
  • Flexible, reliable, and committed
  • Fluent in Polish and strong written and verbal skills in English or German
  • Good computer skills (Microsoft Office Suite and Outlook)
Benefits
  • Professional onboarding, as well as regular training and workshops
  • Long-term, exciting career and development opportunities within a flat hierarchy
  • Flexible working time models for an excellent work–life balance
  • Remote work (home office)
  • Private health insurance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer-oriented mindsetteam playerindependent workflexibilityreliabilitycommitmentstrong written communicationstrong verbal communication