Salesforce Administrator

Excelsior University

Salesforce Administrator optimizing CRM performance, supporting faculty management at Excelsior University. Collaborating on data-informed engagement across the student lifecycle from prospect to enrolled.

Posted 6/2/2026full-timeAlbany • New York • 🇺🇸 United StatesMid-LevelSenior💰 $85,000 - $95,000 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SalesforceApexcustom objectscustom fieldsformulascustom reportsdashboardsvalidation rulesworkflow managementdata integrity

Soft Skills

end user supporttroubleshootingdocumentationcommunicationcollaborationproblem-solvingcustomer serviceorganizational skillsattention to detailadaptability

Tools & Technologies

CRM systemSalesforce Platformdata manipulation toolstechnical documentation toolsprofessional training platformsconference management systemsworkflow automation toolsreporting toolsdata analysis toolsuser access management systems

Certifications & Qualifications

Salesforce Platform Administrator

Industry Keywords

Customer Relationship Managementbusiness user requirementsbest practicesenhancementsdata integrityuser access rightstechnical documentationworkflowCRM administrationIT or Communications degree

About the role

Key responsibilities & impact

Provide high-quality end user support to users of the Salesforce.
Manage workflow for the CRM system.
Create and manage custom objects, fields, formulas, custom reports and dashboards.
Develop and maintain validation rules and custom workflow.
Determine and document business user requirements.
Develop and implement enhancements to the CRM system as required.
Work with internal and external staff to use the CRM in an efficient, effective manner.
Manage access rights for Salesforce.
Perform data integrity and manipulation tasks.
Troubleshoot issues reported by all CRM users as needed.
Write technical documentation.
Follow best practices in the use of the Salesforce.
Attend professional conferences and training courses as required.

Requirements

What you’ll need

Bachelor’s degree in the Information Technology or Communications fields or related disciplines.
Customer Relationship Management Systems administration preferred.
Experience with Salesforce development using Apex, nice to have.
Certified Salesforce Platform Administrator preferred.
A minimum of 3-5 years of experience with Salesforce is strongly preferred.

Benefits

Comp & perks

Flexible work arrangements
Professional development opportunities