Student Support Specialist

Excelsior University

Student Support Specialist ensuring inquiries, concerns, and issues are resolved for students at Excelsior University. Monitoring and improving student support processes and policies with a strong focus on communication.

Posted 5/27/2026full-timeAlbany • New York • 🇺🇸 United StatesEntry Level💰 $47,000 - $48,000 per yearWebsite

About the role

Key responsibilities & impact

Review and promptly respond to student inquiries courteously and accurately via our communication channels while documenting and maintaining detailed records of interactions and resolutions.
Provide online learning platform and academic course help (i.e. materials, textbook and access code questions, accommodations for students with disabilities, academic appeals, course policy questions, course extensions).
Support timely resolution of technical issues (i.e. access, course navigation, Turnitin, broken links).
Collaborate across the university as needed to ensure and communicate efficient resolutions for students.
Proactively identify and escalate complex or recurring issues for further investigation and resolution (i.e. issues with an instructor, staff member or student peer).
Monitor, review feedback, and continuously improve processes, policies, procedures, and content while maintaining accurate and comprehensive resources both internally and externally for students, Excelsior staff, and faculty as part of quality standards and best practices.
Stay updated on best practices, technology, and trends in student affairs as it relates to student support. Participation as members of NASPA and NACE. This includes direct involvement in being dedicated members of the NACE Serving Students with Disabilities Affinity Group.
Investigate an interpretation of student requests for appeals, exceptions, and other items that require careful decision making and communication that at times can be challenging based on a student wants but must adhere to Excelsior University policy and best practices for equity and fairness.
Compliance in record keeping and documentation as well as tracking data and engagement.

Requirements

What you’ll need

Bachelor's degree from an accredited institution.
Strong communication skills, both written and verbal, with the ability to articulate complex information in a clear and concise manner.
Excellent interpersonal skills and the ability to empathize and build rapport with students and customers.
Patient and student-focused attitude, with the ability to remain calm and professional while handling challenging situations.
Detail-oriented and highly organized, with the ability to multitask and prioritize effectively in a fast-paced environment.
Familiarity with online learning platforms and digital education tools is preferred.
Proficient in using customer support software and systems, as well as common office productivity tools (e.g., Microsoft Office, Google Suite).

Benefits

Comp & perks

🌐 Worldwide Post a Job Affiliates ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs 👤 Account Excelsior University Website LinkedIn All Job Openings 201 - 500 employees Founded 1971 📚 Education 🤝 Non-profit Education
Non-profit Excelsior University is a regionally accredited, nonprofit university based in New York that delivers flexible, career-focused online and hybrid undergraduate, graduate, and certificate programs across business, health sciences, nursing, liberal arts, public service, and technology. The institution emphasizes transfer and credit-for-prior-learning options, frequent eight-week terms, robust support for military and veteran students, career readiness services, and specialized offerings such as cybersecurity and nursing pathways. Student Support Specialist 🔥 29 minutes ago 🏢🏡 Albany – Hybrid 💵 $47k - $48k / year ⏰ Full Time ⚪️ Entry-level 💝 Customer Support 🦅 H1B Visa Sponsor Apply Now Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Review and promptly respond to student inquiries courteously and accurately via our communication channels while documenting and maintaining detailed records of interactions and resolutions.
Provide online learning platform and academic course help (i.e. materials, textbook and access code questions, accommodations for students with disabilities, academic appeals, course policy questions, course extensions).
Support timely resolution of technical issues (i.e. access, course navigation, Turnitin, broken links).
Collaborate across the university as needed to ensure and communicate efficient resolutions for students.
Proactively identify and escalate complex or recurring issues for further investigation and resolution (i.e. issues with an instructor, staff member or student peer).
Monitor, review feedback, and continuously improve processes, policies, procedures, and content while maintaining accurate and comprehensive resources both internally and externally for students, Excelsior staff, and faculty as part of quality standards and best practices.
Stay updated on best practices, technology, and trends in student affairs as it relates to student support. Participation as members of NASPA and NACE. This includes direct involvement in being dedicated members of the NACE Serving Students with Disabilities Affinity Group.
Investigate an interpretation of student requests for appeals, exceptions, and other items that require careful decision making and communication that at times can be challenging based on a student wants but must adhere to Excelsior University policy and best practices for equity and fairness.
Compliance in record keeping and documentation as well as tracking data and engagement. 🎯 Requirements
Bachelor's degree from an accredited institution.
Strong communication skills, both written and verbal, with the ability to articulate complex information in a clear and concise manner.
Excellent interpersonal skills and the ability to empathize and build rapport with students and customers.
Patient and student-focused attitude, with the ability to remain calm and professional while handling challenging situations.
Detail-oriented and highly organized, with the ability to multitask and prioritize effectively in a fast-paced environment.
Familiarity with online learning platforms and digital education tools is preferred.
Proficient in using customer support software and systems, as well as common office productivity tools (e.g., Microsoft Office, Google Suite). Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer supportrecord keepingdata trackingdocumentationproblem resolutiononline learning platform supporttechnical issue resolutionprocess improvementpolicy compliancedecision making

Soft Skills

communicationinterpersonal skillsempathypatiencestudent-focusedorganizational skillsmultitaskingprioritizationprofessionalismconflict resolution

Certifications

Bachelor's degree