Exavalu

Senior SFDC Developer

Exavalu

full-time

Posted on:

Location Type: Remote

Location: India

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Job Level

Senior

Tech Stack

CloudSOAPVisualforce

About the role

  • Design, implement, and enhance Salesforce Service Cloud Voice solutions for contact center operations.
  • Configure and customize Omni-Channel Voice, call routing, call flows, and agent experiences.
  • Integrate telephony systems (e.g., Amazon Connect or other CTI providers) with Salesforce.
  • Customize Call Center settings, softphone layouts, and voice-related user experiences.
  • Develop and maintain Lightning Web Components (LWC), Aura components, and Visualforce pages as needed.
  • Build scalable Apex classes, triggers, and asynchronous processes (Batch, Queueable, Future).
  • Implement robust automation using Flows (record-triggered, screen, and scheduled flows).
  • Ensure high-quality code coverage with well-structured test classes following Salesforce best practices.
  • Design and implement real-time and event-driven integrations using REST/SOAP APIs and platform events.
  • Integrate Salesforce with external systems such as CTI platforms, CRM tools, and case management systems.
  • Work closely with architects to define data models and integration patterns for voice-enabled workflows.
  • Customize Case Management, Entitlements, Milestones, Macros, Quick Text, and Knowledge.
  • Optimize agent productivity using Einstein for Service, call transcription, and call insights (where applicable).
  • Design role-based security using profiles, permission sets, and sharing rules.
  • Participate in release management and CI/CD pipelines using SFDX, Git, and DevOps tools.
  • Conduct code reviews and ensure adherence to performance, security, and compliance standards.
  • Support UAT, production deployments, and post-go-live issue resolution.

Requirements

  • 6+ years of hands-on Salesforce development experience
  • Strong experience with Salesforce Service Cloud and Service Cloud Voice
  • Proficiency in Apex, LWC, Aura, Flows, and SOQL
  • Experience integrating Salesforce with Amazon Connect or other CTI platforms
  • Solid understanding of Omni-Channel routing and contact center workflows
  • Experience with Salesforce security model, data model, and automation best practices
  • Hands-on experience with CI/CD tools (SFDX, Git, Copado/Gearset/GitHub Actions)
  • Familiarity with reporting, dashboards, and performance monitoring
  • Strong problem-solving and analytical skills
  • Ability to translate business requirements into technical solutions
  • Excellent communication and stakeholder management skills
  • Experience mentoring junior developers and leading technical discussions
  • Salesforce certifications such as Platform Developer I/II, Service Cloud Consultant (Preferred)
  • Experience with Einstein for Service, voice transcription, or AI-driven contact center features (Preferred)
  • Prior experience in enterprise contact center or customer support environments (Preferred)
Benefits
  • Diversity Inclusion: At Exavalu, we are committed to building a diverse and inclusive workforce. We welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law.
  • We nurture a culture that embraces all individuals and promotes diverse perspectives, where you can make an impact and grow your career.
  • Exavalu also promotes flexibility depending on the needs of employees, customers and the business. It might be part-time work, working outside normal 9-5 business hours or working remotely.
  • We also have a welcome back program to help people get back to mainstream after a long break due to health or family reasons.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Salesforce Service CloudSalesforce Service Cloud VoiceApexLightning Web Components (LWC)AuraFlowsSOQLREST APIsSOAP APIsOmni-Channel routing
Soft Skills
problem-solvinganalytical skillscommunicationstakeholder managementmentoringleading technical discussions
Certifications
Salesforce Platform Developer ISalesforce Platform Developer IISalesforce Service Cloud Consultant