Exavalu

Salesforce Technical Project Manager

Exavalu

full-time

Posted on:

Location Type: Remote

Location: India

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Job Level

SeniorLead

Tech Stack

CloudPMP

About the role

  • Lead end-to-end delivery of Salesforce Service Cloud Voice implementations from initiation to production.
  • Develop and manage project plans, schedules, milestones, risks, and dependencies.
  • Track progress across multiple workstreams including Salesforce development, CTI integrations, data, and testing.
  • Ensure delivery aligns with scope, timeline, budget, and quality standards.
  • Manage implementation of Service Cloud Voice, including Omni-Channel Voice, call routing, and agent workflows.
  • Coordinate integration efforts with Amazon Connect or other CTI platforms.
  • Ensure voice interactions are properly captured and linked to Salesforce cases, contacts, and activities.
  • Oversee configuration of Service Cloud features such as Case Management, Entitlements, Knowledge, and SLAs.
  • Act as the primary interface between business stakeholders, Salesforce architects, developers, admins, and vendors.
  • Facilitate technical design discussions and ensure alignment with Salesforce best practices.
  • Review solution designs, integration approaches, and release plans.
  • Ensure technical dependencies and risks are identified and addressed early.
  • Establish and enforce delivery governance, documentation standards, and sign-off processes.
  • Manage release planning, environment coordination, and deployment activities.
  • Oversee UAT planning, execution, and defect triage.
  • Identify risks related to voice, integrations, performance, and scalability, and drive mitigation plans.
  • Plan and manage client demos, showcasing Service Cloud Voice capabilities using realistic, industry-aligned data.
  • Provide regular status updates, dashboards, and executive communications.
  • Support change management, training coordination, and adoption activities.

Requirements

  • 8+ years of experience in Salesforce delivery or technical project management
  • Strong hands-on experience with Salesforce Service Cloud
  • Working knowledge of Salesforce Service Cloud Voice and contact center architecture
  • Understanding of CTI/telephony integrations, preferably Amazon Connect
  • Familiarity with Salesforce development, automation (Flows), and integration patterns
  • Proven experience managing large-scale Salesforce implementations
  • Strong skills in planning, risk management, dependency tracking, and stakeholder communication
  • Experience working in Agile/Scrum or SAFe delivery models
  • Proficiency with project management tools (JIRA, Confluence, MS Project, Smartsheet)
  • Excellent leadership and communication skills
  • Ability to manage technical and non-technical stakeholders
  • Strong problem-solving and decision-making abilities
  • Salesforce certifications (Admin, Service Cloud Consultant, or Architect – preferred)
  • PMP, SAFe, or Scrum Master certification
  • Experience delivering contact center or voice-enabled CRM solutions
  • Industry experience in Insurance, BFS, Healthcare, or Telecom
Benefits
  • Diversity Inclusion: At Exavalu, we are committed to building a diverse and inclusive workforce. We welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We nurture a culture that embraces all individuals and promotes diverse perspectives, where you can make an impact and grow your career. Exavalu also promotes flexibility depending on the needs of employees, customers and the business. It might be part-time work, working outside normal 9-5 business hours or working remotely.
  • Welcome back program to help people get back to mainstream after a long break due to health or family reasons.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Salesforce Service CloudSalesforce Service Cloud VoiceCTI integrationsAmazon ConnectSalesforce developmentautomation (Flows)large-scale Salesforce implementationsAgileScrumSAFe
Soft Skills
planningrisk managementdependency trackingstakeholder communicationleadershipproblem-solvingdecision-makingcommunication
Certifications
Salesforce AdminSalesforce Service Cloud ConsultantSalesforce ArchitectPMPSAFeScrum Master