Exavalu

Salesforce Release Manager

Exavalu

full-time

Posted on:

Location Type: Remote

Location: India

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

Cloud

About the role

  • Own end-to-end release planning and execution for Salesforce Service Cloud Voice implementations.
  • Coordinate deployments across Developer, QA, UAT, Full Sandbox, and Production environments.
  • Manage release calendars, deployment windows, and blackout periods aligned with contact center operations.
  • Ensure version control, packaging, and deployment readiness.
  • Manage releases involving Service Cloud Voice, Omni-Channel Voice, call routing, and CTI integrations.
  • Coordinate closely with Amazon Connect or other telephony platforms during releases.
  • Ensure voice features, call flows, and integrations are fully validated before production deployment.
  • Plan and support go-live and hypercare activities for voice-enabled releases.
  • Enforce release governance, change management, and approval processes.
  • Validate deployment checklists, test coverage, and rollback plans.
  • Coordinate smoke testing, regression testing, and post-deployment verification.
  • Track and resolve release-related issues and risks.
  • Implement and manage CI/CD pipelines using SFDX and tools such as Copado, Gearset, or GitHub Actions.
  • Manage source control and branching strategies (Git).
  • Automate deployments, validations, and quality checks wherever possible.
  • Ensure compliance with Salesforce best practices and platform limits.
  • Act as a central point of coordination between developers, admins, QA, architects, business stakeholders, and telephony teams.
  • Provide clear release communications, deployment status updates, and post-release reports.
  • Support UAT cycles and sign-off processes.

Requirements

  • 6+ years of experience in Salesforce release or DevOps management
  • Strong experience with Salesforce Service Cloud
  • Working knowledge of Salesforce Service Cloud Voice and contact center workflows
  • Experience coordinating CTI / telephony integrations, preferably Amazon Connect
  • Solid understanding of Salesforce metadata, packaging, and deployment strategies
  • Hands-on experience with CI/CD tools (Copado, Gearset, Flosum, GitHub Actions)
  • Strong knowledge of SFDX and Git
  • Experience working in Agile / Scrum or SAFe environments
  • Familiarity with ITIL change management processes
  • Excellent planning, coordination, and communication skills
  • Ability to manage multiple releases and priorities
  • Strong attention to detail and risk management mindset
  • Salesforce certifications (Admin, Platform App Builder, Service Cloud Consultant) preferred
  • DevOps or Release Management certifications preferred
  • Industry experience in Insurance, BFS, Healthcare, or Telecom preferred.
Benefits
  • Diversity Inclusion: At Exavalu, we are committed to building a diverse and inclusive workforce.
  • We nurture a culture that embraces all individuals and promotes diverse perspectives.
  • Exavalu also promotes flexibility depending on the needs of employees, customers and the business.
  • Welcome back program to help people get back to mainstream after a long break.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Salesforce Service CloudSalesforce Service Cloud VoiceCTI integrationsCI/CDSFDXGitAgileScrumITILmetadata packaging
Soft Skills
planningcoordinationcommunicationattention to detailrisk managementability to manage multiple priorities
Certifications
Salesforce AdminSalesforce Platform App BuilderSalesforce Service Cloud ConsultantDevOps certificationRelease Management certification