Exasol

Customer Support

• Resolve standard and moderately complex technical support cases with clear ownership
• Escalate complex technical problems to the appropriate teams with complete context
• Create, maintain, and improve Knowledge Base (KCS) articles based on resolved cases
• Review and approve L1 case updates to ensure accuracy and quality
• Ensure consistent, high-quality customer communication throughout case resolution
• Contribute to continuous improvement of support processes and documentation

System Support Specialist